G2

Vikas K.

Senior Process Associate

Information Technology and Services

Enterprise (> 1000 emp.)

8/4/2026

"Powerful Cross-Department Integration Overbound by Platform"

5/5

What do you like best about ServiceNow Legal Service Delivery?

Its ability to break down enterprise silos by embedding legal workflows directly into broader operations, such as procurement, HR, and compliance, is a real strength. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Legal Service Delivery?

ServiceNow LSD is often disliked by legal teams because the interface feels cluttered and overly text-heavy. It also requires expensive licensing and specialized developers for configuration, which can make it feel rigid right out of the box. In the end, it tends to be overkill unless it’s fully integrated into an existing ServiceNow enterprise ecosystem. Review collected by and hosted on G2.com.

What problems is ServiceNow Legal Service Delivery solving and how is that benefiting you?

ServiceNow LSD solves the problem of legal requests getting trapped across scattered emails and messy spreadsheets. It automates what used to be manual tracking, routing, and approvals. For me, that means saving hours of administrative work, cutting down on follow-up emails, and giving clear visibility into project timelines. Review collected by and hosted on G2.com.