G2

kathy b.

Strategic Account Manager

Information Technology and Services

Enterprise (> 1000 emp.)

10/30/2026

"EmployeeWorks Makes Client Activity Reviews Quick and Easy"

4/5

What do you like best about ServiceNow EmployeeWorks?

The UI makes it easy for me to review client activity between meetings without having to dig through a maze of screens.

I can quickly pick up on pending commitments and stay clear on what needs my attention next.

EmployeeWorks also holds up well during demanding workdays, keeping routine coordination on track even when I’m juggling several client priorities. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

Getting timely support can be frustrating, especially when an unresolved issue delays a client commitment and I already have other meetings lined up.

The AI features also sometimes struggle with requests that require more context, so I often need to step in, review the details, and confirm everything before moving forward. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

Learning the platform felt like arriving in a new city without knowing the routes. The onboarding materials helped me understand key workflows, which made the initial adjustment much easier. Now, instead of repeatedly checking in with different teams, I can track outstanding items in one place and keep client commitments moving forward. Review collected by and hosted on G2.com.