G2

Amey A.

CSD Intern

Mid-Market (51-1000 emp.)

10/27/2026

"Centralized Ticket Automation, but Workflow Errors Need Better Visibility"

4.5/5

What do you like best about ServiceNow EmployeeWorks?

I like the automation and centralized employee support in ServiceNow EmployeeWorks. Employees can raise requests and track their status in one place, while support teams manage tickets more efficiently. I also like troubleshooting issues, finding root causes, and improving workflows with Business Rules, Client Scripts, and Flow Designer. It helps reduce manual effort and gives employees a smoother experience. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

I find the user experience challenging when a request gets stuck or fails during workflow execution. Employees may not receive clear error messages or timely status updates, which leads to repeated follow-ups and additional support tickets. Configuring workflows, user roles, access permissions, notifications, and integrations also took some effort, and some customizations needed additional debugging and validation before production. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

I use ServiceNow EmployeeWorks to manage employee requests, automate repetitive tasks and approvals, and let employees track request status. It reduces emails, follow-ups, and manual coordination between HR and IT, while helping support teams manage tickets efficiently and resolve issues faster. Review collected by and hosted on G2.com.