I like that ServiceNow EmployeeWorks brings our internal requests into one place. Everything is tracked clearly, so I can see who’s working on a request and when it will be done. It saves time and cuts down on unnecessary follow-up emails. The main portal is clean and easy to use, with a clear list of open tickets, so I can check a request’s status in a few seconds and follow up with other teams simply and without stress. It works well with Microsoft Teams and Outlook, and updates come straight to my email or chat, so everything stays connected without me checking multiple places. Having one organized hub has made our internal processes smoother. Once IT set up the core templates and categories, it became easy for everyone to submit and track requests day to day. Review collected by and hosted on G2.com.

Sometimes the search feature isn't as quick as I'd like when I'm looking for a specific request or article. Since it has so many features, it takes a little time to get used to navigating everything at first. The initial setup went fairly smoothly, but it also took our team a little time to get used to it. These are all minor issues, and it still works well for our day-to-day needs. Review collected by and hosted on G2.com.