G2

Bart K.

Lead Software Engineer

Information Technology and Services

Enterprise (> 1000 emp.)

10/21/2026

"Reliable Request Tracking with Smooth Onboarding and Helpful AI Agents"

4/5

What do you like best about ServiceNow EmployeeWorks?

EmployeeWorks delivers reliable performance for my day-to-day request-tracking tasks. Onboarding walked me through the core workflows with minimal friction, so I was able to get started quickly. I’ve found the AI agents helpful for handling routine access queries, and the request history provides a clear record of ownership along with the actions taken previously. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

Integration with our existing engineering tools still feels limited in certain workflows. In a few areas, the interface seems to prioritize general employee tasks over the technical details we need, which can make it harder to use effectively for engineering-focused work. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

Internal requests now go through a more structured process in EmployeeWorks instead of getting lost in scattered chat messages. The UI provides a central place to see each request’s status and who owns it, and the AI agents take care of many common employee questions. Having workflow histories also makes it much easier to track cross-department handoffs and understand what happened at each step. Review collected by and hosted on G2.com.