We initially had multiple portals for each service. With the help of ServiceNow EmployeeWorls, we now have a single interface that can be used for most service requests. It’s not just about knowing what to do and how to get things done; it can also execute the workflow to actually get things done. Review collected by and hosted on G2.com.

The main issue is that, like any new technology, ServiceNow EmployeeWork can be difficult to integrate with legacy systems that already manage the workflow. In my case, setting up the flow automation has been a bit challenging and not as straightforward as I expected. Review collected by and hosted on G2.com.