G2

Sachin W.

Associate

Mid-Market (51-1000 emp.)

10/15/2026

"Centralized HR Services That Save Time, but Need Faster Performance"

4.5/5

What do you like best about ServiceNow EmployeeWorks?

I like ServiceNow EmployeeWorks’ user-friendly interface and centralized access to employee services. I can raise requests, find important information, and track query status in one place. It reduces manual follow-ups, saves time, and makes routine employee tasks more convenient and efficient. I also found the initial setup very easy, though it required some additional formalities. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

I’d like ServiceNow EmployeeWorks to be faster and more responsive, especially during peak hours. I also think the navigation could be more intuitive, and some requests could use clearer instructions and more detailed status updates. I’d like employee queries resolved faster, notifications sent more timely, and search improved. Setup was very easy, though it required some additional formalities. Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

I use ServiceNow EmployeeWorks to access HR services, raise requests, find company policies, and resolve routine workplace queries in one place. It reduces multiple emails and manual follow-ups, helps me track request status, improves transparency, and saves time, making everyday tasks more convenient and efficient. Review collected by and hosted on G2.com.