G2

Ivonne L.

Planning & Distribution Specialist

Manufacturing

Enterprise (> 1000 emp.)

8/12/2026

"It is a component of the Service Management Employee Experience suite."

4.5/5

What do you like best about ServiceNow EmployeeWorks?

At the heart of it all is the Conversational AI Front Door, which interprets what you're trying to do in natural language and then carries your requests through the ServiceNow EmployeeWorks workflows. It basically makes things more cohesive for employees, and it does away with the need to use a bunch of different systems or contact different teams. The core is the Conversational AI Front Door, which translates what you're saying and performs the work from start to finish through ServiceNow's governed service workflows, from AI advising to AI performing. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow EmployeeWorks?

It took a while, but the new enterprise services front door with AI is finally here. ServiceNow EmployeeWorks brings together a bunch of systems to get rid of 'portal sprawl.' Review collected by and hosted on G2.com.

What problems is ServiceNow EmployeeWorks solving and how is that benefiting you?

After years of employees having to deal with lots of different services, a single front door with AI is finally becoming a reality. It uses the Moveworks Reasoning Engine, which is exclusive. Employee Slate Advanced is all about putting the employee experience first, and the AI layer is brought together by ServiceNow Otto, which integrates the Now Assist and Moveworks capabilities. This'll improve how well things are done and cut down on how much we rely on the service desk. Review collected by and hosted on G2.com.