The platform is providing seamless yet powerful experience. Ticketing of queries and concerns are superb and on point. I used to learn the tool in just like one training as it is really easy to use and understand. There's also integrated features that you can compose and send emails, comment some notes, attach files easily and post worknotes privately. You can also generate reports or simply go to your dashboard for insights and planning. Overall, using ServiceNow is really amazing! Review collected by and hosted on G2.com.

There could be instances that in the sending email interface the 'To' option is either blank or could have your company shared mailbox by default. Not sure if this is something to do with the integration hence you would need to check it every time you are sending an email to make sure it will be sent to the correct recipient. The search functionality on the tools that I have currently does not contain closed cases so whenever I need to recheck my previous cases I cannot see it by just using keywords or names. I believe this is something to do with the access limitation, nevertheless ServiceNow is really a powerful tool that is easy to use. Review collected by and hosted on G2.com.