G2

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/8/2026

"Fast, Low-Code App Building with Powerful Automation and Integrations"

4/5

What do you like best about ServiceNow App Engine?

You can build applications using drag-and-drop tools with minimal coding.

Workflow automation helps automate approvals, notifications, task assignments, and broader business processes.

The Application Builder makes it possible to create custom business applications quickly.

Integration capabilities allow you to connect applications with existing ServiceNow modules as well as external systems.

Centralized data management lets you manage application data through tables and structured records. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

Steep learning curve: It takes time to fully understand the platform, including its tables, workflows, and configuration options.

Complex customization: More advanced requirements often end up needing JavaScript scripting to implement properly.

Performance issues: When workflows get complex and data volumes grow large, performance can be affected. Review collected by and hosted on G2.com.

What problems is ServiceNow App Engine solving and how is that benefiting you?

Problem it solves: It helps replace manual business operations and disconnected systems, and it reduces the need for expensive, time-consuming application development.

Best feature: Low-code application development combined with workflow automation.

Worst aspect: There’s platform dependency, licensing can be costly, and things can get complex when advanced customization is needed.

Biggest benefit to me: I can build enterprise business applications faster, automate processes more easily, and extend my existing JavaScript development skills into ServiceNow. Review collected by and hosted on G2.com.