Service Channel is the #1 portal I recommend to any potential client or partner. I appreciate Service Channels dedication to ensuring that all requests from customers are accepted and documented and if not, Service Channel reaches out to us again to confirm. Having that second step to ensure we are actively and proactively assisting our customers with their needs, often security and loss prevention emergencies, provides peace of mind to both us as the provider as well as the client to ensure their request is being handled and documented in live time. Review collected by and hosted on G2.com.

Not necessarily a service channel issue per say but often our clients will leave notes in the portal but do not flag as action required when doing so. No email notification comes to us to let us know that a note has been added whether or not an email was flagged. We often do not even see the note since there was no notification and it sits far too long before being addressed. If there was a way to ensure all notes added by customers are at least flagged to us with or without that action required selection, that would be beneficial to us ensuring the utmost client support. Review collected by and hosted on G2.com.