I really like the automation in ServiceChannel. It allows our clients to program the time frame they want us to come for maintenance, whether quarterly or semiannually, and the dispatches will automatically happen on the first of the month. It makes the whole process so much easier because we don't have to request new invoices or tickets every time; it just happens automatically. This automation definitely enhances efficiency for us because the service requests generate on their own. It streamlines everything from receiving the dispatch, working through it, completing it, invoicing, and finally receiving the payment. I also found the initial setup pretty easy, similar to setting up any other account. Review collected by and hosted on G2.com.

Some of the problem descriptions within ServiceChannel aren't elaborate enough. It can be hard to clock out when we're on our job site, which might be due to cellular signals, not necessarily a ServiceChannel issue. Review collected by and hosted on G2.com.