G2

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

Updated 11/6/2026

Originally submitted 2/26/2026

"Service Channel Makes Client Communication, Proposal Submittals and Job Tracking Easy"

5/5

What do you like best about ServiceChannel?

I have been using Service Channel for over 11 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

There are times when clients do not reply to our messages right away. Communication and getting responses is at times challenging. Review collected by and hosted on G2.com.

What problems is ServiceChannel solving and how is that benefiting you?

Our company has used Service Channel for many years and is very happy with the platform. It easily helps us track our jobs. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite