SN Stathis N. Small-Business (50 or fewer emp.) 11/8/2023 "SO99+ next gen SCP" 5/5 What do you like best about Service Optimizer 99+? A number of things: Pioneer in Probabilistic Forecasting and true MEIO. Core system philosophy: to optimize and automate planning, you need a supply chain digital twin which is both DETAILED and STOCHASTIC. Detailed means working bottom-up, stating at SKU-location level and avoiding gross calculations (for example at Product Family, ABC, geography, or other aggregate level) and then using a rule of thumb to turn this into an actionable plan. Stochastic means to incorporate the volatile nature of the physical supply chain that represents (delays, variability, etc), for each different SKU-route and thus producing a resilient plan. Strong engine solving for millions of SKU-Locations, used daily, calulating forecasts and replenishment plans. Traditionally, very good user interface: Demand, Inventory and Supply information in one place, easily accessible to users, with many clever solutions and consistent workflows. Powerful reporting used every day by most users: Almost instant view of Demand and Supply plans in different ways: Sales (quantities), Financial (costs/revenues), Logistics (pallets, cubic meters, etc.) at different product/market levels and time horizons. Practical application of AI/MLE for solving real problems (New product introduction, Promos). Relatively simple integration, using data available in most ERPs. The system support is part of the SaaS and further Customer support is facilated through standard portal, as well as tailored to the needs of each customer by TG or local VARs. Fast implementations and ROI: out of the box for most of the SCP environments; quick parametrization; easy customizations (if needed); results in a few months. Future proof investment: ToolsGroup seems to continue expand the scope and depth of the solution. Latest example is Price Optimization. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Not much. New web interface requires work. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? What am I likely to sell and by which confidence? What should I keep in stock or not and by how much? Is my current stock healthy? How should I best plan these alternative SKU? What should I purchase from my suppliers? What should I produce in my factory, respecting capacity constraints? What should I transfer to my stores? What is the cost of my future transportation? What is the forecasted cost of my purchasing per month, over the next 6 months? Shall I make a strategic resourcing modificaiton in my distrunution network? What if I consolidate these warehouses into one? Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8839151/official_response/edit) Thanks so much for the great review and the long term partnership we have shared. Validated ReviewerIncentivizedSource: Seller invite See what 49 reviewers think of Service Optimizer 99+ 4.5 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/service-optimizer-99/reviews)