G2

Dushyanth C.

Lead Security Engineer

Mid-Market (51-1000 emp.)

10/27/2026

"Serval Automations Help Our Lean IT Team Do More, Faster"

4/5

What do you like best about Serval?

Serval has been a huge help for our small IT team. Its automations and agents handle the repetitive requests that used to take up so much of our day, which frees us up to focus on higher-impact work. The team behind it is also adding new integrations all the time, so the tool keeps getting more useful over time. It was easy to set up, and we’ve seen a noticeable improvement in how quickly we can respond to employees. I’d recommend it to any lean IT team that wants to do more without adding headcount. Review collected by and hosted on G2.com.

What do you dislike about Serval?

Some parts of the web UI aren’t very intuitive, so new team members usually need a bit of training to get comfortable with it. It hasn’t been a major issue for us, since most employees submit requests through Slack and never need to touch the web UI. Review collected by and hosted on G2.com.

What problems is Serval solving and how is that benefiting you?

Serval has given us speed and a high level of automation. Employees can now get many of their requests handled on their own through self-serve, without waiting on someone from IT. That has cut down on repetitive tickets and shortened response times. It frees up our small team to focus on bigger projects instead of day-to-day requests. Review collected by and hosted on G2.com.