G2

Ronnie H.

IT Operations Engineer

Mid-Market (51-1000 emp.)

9/4/2026

"Slack-Native IT Automation That Boosts Efficiency, With Room for Reliability"

4.5/5

Describe the project or task Serval helped with:

Serval’s Catalyst agent helps us easily resolve issues. Review collected by and hosted on G2.com.

What do you like best about Serval?

I like Serval’s AI-native and Slack-native experience for our end users, since they can easily just post in Slack. We can automate access requests, approvals, and many tasks that would normally require a person, giving our IT team time to strategize IT rather than just solve tickets. The iteration speed for building skills and workflows has definitely improved our performance 10-fold, and after a few months, we got more AI deflection on our tickets. We also like the automation opportunities and integration library for our existing tools. Serval’s Catalyst agent helps us easily resolve issues. Review collected by and hosted on G2.com.

What do you dislike about Serval?

Often, the agent will say something is set up or configured, but it will silently fail. Serval's Catalyst agent helps us resolve it, but I’d like the agent to flag issues and suggestions before a human does. We initially mirrored our previous access management system, which worked but was not agile. Based on our onboarding, I’d rate my likelihood to recommend Serval a 9/10. Review collected by and hosted on G2.com.

Recommendations to others considering Serval:

Based on our onboarding, I’d rate my likelihood to recommend Serval a 9/10. Review collected by and hosted on G2.com.

What problems is Serval solving and how is that benefiting you?

I use Serval to automate access requests, approvals, and many tasks that would normally require a person, giving our IT team time to strategize IT rather than just solve tickets. Review collected by and hosted on G2.com.