What I love most about Serena is how intuitive and user-friendly the interface feels from start to finish. It saves our team hours of training time every single week. The best part of using Serena, though, is the stellar customer support team—they resolve my issues quickly and consistently go above and beyond to help whenever something comes up. Serena has also streamlined our daily workflow by automating repetitive tasks. Review collected by and hosted on G2.com.

The user interface feels somewhat outdated, and getting through the complex menus takes more time than it should. It also lacks native integrations with third-party tools, which ends up disrupting our team’s day-to-day workflow. Review collected by and hosted on G2.com.