I love the exceptional customer service from Sequoia One. The team working with me is proactive and extremely helpful, acting as an extension of our HR department, especially in employee support for benefits. The technology platform, though sometimes clunky, is being improved, but what stands out is how the support team is readily available to resolve technological hitches. I also find their compliance feature extremely helpful and easy to use. The setup process was fairly easy due to their supportive team, and overall, Sequoia One is a company that evolves and grows with HR and payroll needs. Review collected by and hosted on G2.com.
I find that some of the technology can be a bit clunky at times, particularly the connection between Sequoia One and Prism HR. They've rolled out improvements recently, especially around payroll, but the navigation can still be challenging. I think there's room for improvement on the technology front, the customer service is excellent, which helps to mitigate technology issues when they arise. Review collected by and hosted on G2.com.