The customer service from our dedicated team is top notch. Whenever there is a problem I don't ever have to worry that someone is taking it seriously and looking to resolve the issue. There have been multiple times where a certain offering or feature from Sequoia was less than desirable so I email (or call) Michael with my frustrations -- he always keeps these concerns in the back of his head and makes sure to do anything or everything he can to find a solution. Monisa has gotten plenty of frantic emails where I missed some deadline or had a crisis I needed help with and I always feel like she waves her magic wand and makes everything better. Just knowing I have her on my team gives me such peace. Shan in payroll has gone above and beyond multiple times for us and always seems to be on top of everything. So the service/people who work at Sequoia are really their greatest feature. The admin.sequoia.com site is modern, has a lot of details & resources available which makes it easy and helpful. Open Enrollment is generally a fairly painless process. It was better this year because they corrected something that was confusing last year around the HSA enrollment. Review collected by and hosted on G2.com.
Having both the sequoia site and the prism site is cumbersome and the employees will get confused when they are trying to complete something that can only be done in prism but have to navigate through the other site to get there. The limited insurance provider options are a bummer. Not allowing employees to manage their specific investments vs having to use default funds. We don't love the optional life insurance offering as it's too expensive to be worth offering as a benefit. The workers compensation provider has been horrible the two times I have ever needed to use them. The Sequoia team has been amazing in getting involved and trying to improve the experience, but please for all that is good in the world find a different vendor. Over the years I have seen the service get more "corporate", for example: the advocate line is no longer a dedicated human who knows our team intimately and I have to verify my existence before I can get help. I understand the need and scaleability issues but I still don't like it and quite honestly it makes me want to avoid calling them for help. I also feel like Sequoia used to be able to help more with tax set up and other tediously awful tasks but as the years have passed more seems to be required of the client. I know this is something I have expressed to Michael... but would love this to make a u-turn. Review collected by and hosted on G2.com.
Hi Lindsey, thank you so much for the thoughtful review and for calling out Michael, Monisa, and Shan by name. We’re so glad your dedicated team and the Sequoia One platform give you peace of mind on benefits, payroll, and compliance, and help make open enrollment smoother year after year.
We also truly appreciate your candid feedback about your experience with Sequoia One. Like most PEOs, Sequoia One offers a single pooled workers’ compensation program so we can provide broad coverage and stable, competitive pricing for our clients. We hear you on how your team accesses Time Off and Payroll today, and we’re actively investing in making those experiences even more streamlined and easily managed directly within Sequoia. Our Advocate team model is designed to give you broader access to experts and timely support while still feeling personal and relationship-driven. We’re very grateful for your long-term partnership, and your team will reach out directly to continue the conversation and ensure you continue to feel heard and supported.