G2

Judith S.

Founder

Small-Business (50 or fewer emp.)

9/13/2020

"Empathy for the user without losing track of the business goals"

4.5/5

Describe the project or task Sentio Design helped with:

Yana worked with me on a design sprint for a university. We built an SMS based chatbot that asked students a variety of questions in order to match them up to opportunities tied to their interests. The results were thus personalized and presented on a responsive web page that let students dig deeper into each recommendation. Review collected by and hosted on G2.com.

What do you like best about Sentio Design?

Yana is a very empathetic designer, always thinking about the user's needs, and the "why" behind their experience. She easily guides clients through what is often a foreign space to them - such as user journeys, empathy maps, etc. This guidance engages clients in a way that puts them at ease without having to become UX professionals themselves but still put users first. Review collected by and hosted on G2.com.

What do you dislike about Sentio Design?

There isn't anything I dislike, although I have seen people initially surprised by Yana's forthrightness. She's direct, but that should not put you off at all. She's honestly just passionate about what she does! Review collected by and hosted on G2.com.

Recommendations to others considering Sentio Design:

I recommend you engage Sentio Design with an open mind. Be willing to be challenged, and realize your assumptions may be wrong. You want to hire them to help you solve a problem that considers the users first. Review collected by and hosted on G2.com.

What problems is Sentio Design solving and how is that benefiting you?

I've worked with Yana to build a chatbot, and to build an IoT application for a national fuel transportation company. We've also facilitated several design sprint workshops together, and worked on some proposals for prospective clients. Review collected by and hosted on G2.com.