SendPulse Reviews & Product Details

As we move along learning how to use it intuitively, the ChatBot has become more precise and can handle much more information and many more specific responses per day. It is a great precise information for all of our users and they can obtain quick answers to their questions. We improve with new questions every month! Review collected by and hosted on G2.com.

Learning curve took a longer than expected.a But once I got the basic concepts I started moving on. I now know much more about it and I try to include new information periodically, making the Chat Bot much stronger and robust. Everyday we have more and more visitors. Would like to have more than three options. Review collected by and hosted on G2.com.

What I like most about Sendpulse is how it directly improves my workflow by turning everything I do into a structured, automated system. Instead of manually explaining my services or repeating the same ideas, my customers enter the chatbot and immediately receive a clear, guided experience of my offers, content, and thinking.

It saves me time, reduces friction, and makes my business more scalable. I don’t have to be present for every interaction, but the quality of communication stays consistent. In practice, it means my workflow becomes less chaotic and more systemized, while my clients get faster and more organized access to everything I provide. Review collected by and hosted on G2.com.

What I don’t like is that there are occasional UI issues. Sometimes when there’s an error, it’s not clear what caused it, and for example, saving a workflow doesn’t always work as expected without any obvious reason. Review collected by and hosted on G2.com.

I use SendPulse to manage automated marketing communications via WhatsApp. SendPulse offers an easy way to automate segmented WhatsApp sends and manage contacts based on response, message opening, and lists. I like the ease of implementation and use. I think the value for money is great; the maintenance costs of the tool are quite affordable and the payments per message through the WhatsApp API are managed from the tool itself without the need for third parties. Additionally, the experience with SendPulse has been much smoother and more stable compared to the WhatsApp API connection we had previously. Review collected by and hosted on G2.com.

I have found some limitations when managing contacts. For example, regarding the addition of new fields in the management of chatbot contacts. It would be great to have more options in that regard. Review collected by and hosted on G2.com.

The segmentation options within push notifications are genuinely useful. They let me target users based on their behaviour and send alerts that feel more relevant. The scheduling and automation features for these notifications have also helped improve engagement. On top of that, it includes email templates, chatbots, and a few other tools that make it easier to manage communication in one place. Review collected by and hosted on G2.com.

The email template editor can feel a bit restrictive when I’m trying to create more custom or complex designs. Review collected by and hosted on G2.com.

Sendpulse makes it really convenient to manage email, SMS, and push notifications all in one place, which cuts down on constant tool switching. The automation flows are simple to set up and save me a lot of time on follow-ups. I also like how quickly I can launch campaigns using their ready-made templates. Review collected by and hosted on G2.com.

Email template customization can feel slightly limited for more detailed design. AMP feature is missing. Review collected by and hosted on G2.com.

I like how SendPulse fits our chemical industry needs, making communication efficient, compliant, and user-friendly. It's incredibly easy to use; our team, even those not tech-savvy, can quickly send safety alerts, client updates, and operational messages without complex setup. The compliance-friendly features align perfectly with our industry's strict regulations, ensuring our communications meet GDPR and chemical industry standards. The automation and segmentation tools save us time as we can send targeted messages, avoiding repetitive work. It integrates smoothly with our daily operations, allowing us to focus on EHS and production rather than administrative tasks. The initial setup was extremely easy, requiring no complex configuration or technical expertise. Review collected by and hosted on G2.com.

While SendPulse is a reliable tool for our chemical industry communication needs, there are a few areas that could be improved. First, the automation customization is limited. Currently, we can only set basic automated messages, but we need more flexibility to tailor automation rules. Second, the attachment support is insufficient for our needs. As a chemical company, we often need to send safety documents via iMessage, but SendPulse’s current setup limits attachment size and file types. Additionally, the reporting and analytics features need more depth. The analytics only track basic metrics like message open rates, but we need more detailed data. Lastly, the template library lacks industry-specific options. Adding industry-specific templates would save us time instead of creating messages from scratch. Review collected by and hosted on G2.com.

It helps collect leads, guide clients through sales stages, control managers tasks, and avoid losing requests from different channels. Simple and easy-to-use CRM without complicated setup; sales pipelines to track every stage of a deal; integration with email, messengers, chatbots, and campaigns; automation of routine tasks and reminders; convenient client database with communication history; quick launch of marketing campaigns; suitable for small and medium-sized businesses. Review collected by and hosted on G2.com.

An unclear payment system for the paid version, unexpected charges without prior notice, and frequent bugs in bot settings. Review collected by and hosted on G2.com.

they are best in tools and pricing of packages.

also their support is always available and they help you with everything. I had some issue with connecting APIs but their support helped us very quickly and it's super easy to use their AI. super easy to use, user friendly and it's always working I never had issue with it's performance.

been using it for over 2 years btw. Review collected by and hosted on G2.com.

so far nothing, everything was fine. there are some issued but support is always there to fix it for you. Review collected by and hosted on G2.com.

I like that SendPulse is a friendly, easy-to-use, and intuitive tool. It's in Spanish, which saves me time on translations. The costs are affordable, allowing for prolonged use. Additionally, the sales and technical support team is very attentive; the sales team was especially attentive when I had payment issues, and the technical support was very helpful in resolving a failure. Review collected by and hosted on G2.com.

It could be more well-known, perhaps by offering an educational service to use its platform. That would be very helpful. Maybe using more ads or advertising in my country could work. And offering a series of courses or audiovisual resources on a digital platform, that teach you how to automate using their platform, that would be positive, a Step by Step with SendPulse. Review collected by and hosted on G2.com.

Sendpulse is easy to get started with, and everything feels intuitive. It’s packed with features like push notifications, email marketing, and SMS. The live chat support is available for any questions, and it’s super quick and genuinely helpful. Review collected by and hosted on G2.com.

Occasionally, loading times are a bit slow when I switch between sections, which can slightly disrupt my workflow. Review collected by and hosted on G2.com.