# Sendcloud Reviews **Vendor:** Sendcloud **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.5/5.0 **Total Reviews:** 146 ## About Sendcloud Sendcloud enables more than 23,000 e-commerce businesses to save time, effort and money on their most crucial process: shipping. Connect to your favourite carriers and efficiently ship worldwide. Exceed customer expectations with branded tracking mails, tracking pages, and a fully self-service return portal. Get your store ready for international growth with the scalable Sendcloud shipping platform. ## Sendcloud Pros & Cons **What users like:** - Users find Sendcloud's **ease of use** exceptional, enhancing daily logistics with smooth integrations and helpful features. (25 reviews) - Users value the **shipping efficiency** of Sendcloud, enhancing their parcel processing with speed and reliability. (12 reviews) - Users value the **seamless carrier integration** of Sendcloud, enabling efficient management of outgoing parcels effortlessly. (11 reviews) - Users value the **efficiency** of Sendcloud, enjoying smoother workflows and time savings in their daily operations. (11 reviews) - Users appreciate the **ease of label creation** with Sendcloud, enhancing daily logistics and shipping processes seamlessly. (11 reviews) - Users value the **integration of all carriers** in Sendcloud, simplifying shipping and enhancing overall efficiency. (11 reviews) - Customer Support (9 reviews) - Users love the **easy label printing** feature of Sendcloud, streamlining shipping processes across multiple platforms effortlessly. (9 reviews) - Time-saving (9 reviews) - Tracking Efficiency (9 reviews) **What users dislike:** - Users report **limited functionality** in Sendcloud, particularly regarding scheduling pickups and customization options. (9 reviews) - Users often face **poor customer support** , citing slow response times and inadequate help from the chatbot. (7 reviews) - Users express frustration with **poor support communication** , particularly during investigations and the slow response times from customer service. (7 reviews) - Users find the service to be **expensive** , particularly with annual costs and additional fees per label created. (6 reviews) - Users report **integration issues** with Dynalogic and Odoo, affecting the overall utility of Sendcloud. (5 reviews) - Users are frustrated by the **lack of integrations** with key carriers, limiting options and hindering functionality. (5 reviews) - Users find **limited customization options** in Sendcloud, making it challenging to adapt the system to unique business needs. (5 reviews) - Long Waiting Time (4 reviews) - Shipping Issues (4 reviews) - Users find **carrier limitations** frustrating, wishing for better access to all services offered by each carrier. (3 reviews) ## Sendcloud Reviews ### 1. Sendcloud has revolutionized my e-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Spedizioni C. | Shipping manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Sendcloud?** Sendcloud has revolutionized my e-commerce. The integration with the store is immediate and creating labels requires just one click. The personalized tracking and simplified returns management offer a professional experience to customers, while access to discounted rates with multiple couriers ensures real savings. Indispensable for scaling the business without stress. **What do you dislike about Sendcloud?** The tracking section could be enhanced with an interface that immediately shows which shipments are delayed or have issues. **What problems is Sendcloud solving and how is that benefiting you?** The integration with the store is immediate and creating labels requires just one click. The personalized tracking and simplified returns management offer a professional experience to customers, while access to discounted rates with multiple couriers ensures real savings. ### 2. Efficient Synchronization and Picking Lists that Facilitate Management **Rating:** 4.5/5.0 stars **Reviewed by:** Albert G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Sendcloud?** The ease of installation, integration, and synchronization with the different channels and carriers is remarkable. In our case, it perfectly coordinates the ecommerce based on Prestashop with the various Amazon Europe channels. The generation of picking lists before printing all the delivery notes works very well and is very useful. Additionally, the flexibility to upload your own contracts with carriers, along with those offered by the platform, is also a plus. **What do you dislike about Sendcloud?** It would be convenient to allow the creation of follow-up tickets for incidents related to own contract carriers. Additionally, it would be useful to be given the option to manage these cases until the final delivery. **What problems is Sendcloud solving and how is that benefiting you?** Having a single software in warehouses that allows the integration of all sales channels is a great advantage. Additionally, the ability to change carriers quickly as needed is very useful. ### 3. Riddled with bugs, very disappointing support experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Sendcloud?** I guess they were helpful with the demos pre-sales, when it all looked goof. **What do you dislike about Sendcloud?** Where to start. The software is unfortunately riddled with bugs, most importantly when selecting a pricing option for Royal Mail, when a parcel is within a lower limit it will pick the size above, which as you can imagine is VERY expensive. Support just keep blaming their developers, who seem to like to take a lot of holidays, and promised deadlines to respond to use are missed. Emailing our initial contact at sendcloud results in radio silence. We've faced other simialar bugs and had similar issues. **What problems is Sendcloud solving and how is that benefiting you?** It's supposed to be allowing us one API endpoint to talk to multiple carriers, unfortunetely it's riddled with bugs! ### 4. Effortless Shipping Integration, Out of Box & Care Free, Limited Customization for Unique Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Xin X. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Sendcloud?** Sendcloud is an all-in-on platform where all your parcels works can be processed. It is easy to use, user-friendly, logic and straightforward. With it you don't have to browse between parcel carriers' portals, which are often cumbersome and slow. It connects all the major carriers out-of-box, whose rates have been negotiated. So it's just plug-and-go. With the wide integration of e-commerce platforms, Setting up a webshop can be done within a single day. The customer service is helpful and responsive. Beyond the AI and human customer service about parcels, they also have an expert team who can help you with specific questions related to implementation. **What do you dislike about Sendcloud?** The system is so out-of-box that the room for deep customization is limited. If your business operation deviates a bit from what Sendcloud's typical customers do, you will find it difficult to tailor the system to your unique need. Though, with their API and marketplace tailor making is still possible to certain degree. **What problems is Sendcloud solving and how is that benefiting you?** In old days if you want to ship something physically you had to talk to parcel carriers to sign contracts, negotiate rates, etc. This was a horrible process and in the end you had to use the carrier's outdated old-fashion portal. With Sendcloud you can now set up your whole logistic part all-in-one-place and out-of-box. That makes e-commerce much faster. ### 5. Centralized Shipping, But Room for Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Sendcloud?** Sendcloud is especially helpful because it centralizes shipping management across multiple carriers in one platform. It simplifies label creation, tracking, and returns, while allowing automation rules that save time and reduce manual errors. The flexibility to switch carriers, competitive shipping rates, and clear shipment visibility make daily operations more efficient and scalable. **What do you dislike about Sendcloud?** Some advanced features require higher-tier plans, and certain carrier-specific issues (like pickup reliability or delays) are outside of Sendcloud’s direct control. Additionally, when handling complex or high-volume operations, some processes still require manual intervention or external coordination with carriers. **What problems is Sendcloud solving and how is that benefiting you?** Sendcloud solves the complexity of managing shipping across multiple carriers and sales channels. It reduces manual work, limits errors in label creation and tracking, and centralizes shipment data in one place. This benefits us by saving time, improving operational efficiency, and giving better control and visibility over the entire shipping process, especially at higher order volumes. ### 6. Highly recommended shipping platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Sendcloud?** SendCloud is an excellent platform that has made it really easy for us to make shipments on a daily basis. Implementing Sendcloud was very easy. Previously we were using UPS WorldShip software which was very difficult to maintain and was extremely difficult to integrate with. SendCloud offers a great solution with really useful API for integrations with our ERP software and the dashboard interface is easy to use. SendCloud Support is also phenomenal with some of the best support I've ever experienced from a software vendor. Highly recommended. **What do you dislike about Sendcloud?** SendCloud have not yet got a solution specific to Amazon Vendor Central, (but they do for Seller Central) and an external interface had to be developed. **What problems is Sendcloud solving and how is that benefiting you?** We are working with Sendcloud support to build an integration to amazon buy shipping. The support has been phenomenal with frequent and easy communication. ### 7. Shipping software for our daily E-commerce workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Sendcloud?** What truly sets Sendcloud apart is how seamlessly it integrates into our daily operations. We depend on it each day to manage all our outgoing parcels, and it reliably maintains a smooth and organised workflow. Scanning orders, verifying details, and generating labels are all fast and reliable processes, allowing our team to remain efficient even during our busiest periods. The platform itself is intuitive, well-structured, and clearly designed with the needs of e-commerce businesses in mind. **What do you dislike about Sendcloud?** The only drawback we have encountered so far is the lack of integration with Dynalogic. As this carrier is gaining popularity in the Netherlands, a native connection would further enhance our setup. Other than that, Sendcloud meets our needs very well and performs reliably. **What problems is Sendcloud solving and how is that benefiting you?** Sendcloud has brought much-needed structure and consistency to our fulfilment process. By automating tasks that were previously manual, it helps minimise order errors and provides a centralised platform for working with various carriers. With the ability to process and prepare all shipments from a single system, our team operates more efficiently, and customers benefit from more dependable deliveries. It has truly become an essential tool for handling the daily volume of shipments we manage. ### 8. Streamlines Shipping Effortlessly for Busy E-Commerce Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Sendcloud?** Sendcloud has truly transformed the way we handle our daily shipping tasks. We rely on it every day for all our parcels, and it never fails to provide both speed and reliability. The platform simplifies order processing, allows us to scan and verify shipments efficiently, and enables us to prepare large batches with ease. Its user-friendly interface, time-saving automation rules, and consistently fast, stable label creation process are exactly what a high-volume e-commerce team requires. **What do you dislike about Sendcloud?** The only drawback we have encountered is the lack of integration with Dynalogic, a carrier that is gaining significance in the Netherlands. If this connection were available, Sendcloud would serve as a truly comprehensive end-to-end hub for all our transport partners. Other than this, we have very few complaints. **What problems is Sendcloud solving and how is that benefiting you?** Sendcloud streamlines and centralizes our entire fulfillment process, bringing all carriers together in a single dashboard. By removing the need for manual tasks, it makes scanning, checking, and preparing shipments much more efficient. This leads to fewer picking and packing mistakes, accelerates order processing, and provides our team with real-time tracking for every shipment. Consequently, our customers receive their packages more quickly and with fewer problems, which has a direct positive impact on both customer satisfaction and our operational performance. ### 9. Great, Easy-to-Use Portal with Excellent Account Team Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin v. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Sendcloud?** Portal is great and easy to use, and the support from our account team has been excellent as well. **What do you dislike about Sendcloud?** We’re getting a lot more shipment-related requests. We used UPS before, and since switching, the number of shipment requests that require extra data has gone up by about 70%. **What problems is Sendcloud solving and how is that benefiting you?** It is helpful that our customers can choose more than one shipping option now that is a great addition, ### 10. Used to be great, terrible now **Rating:** 0.0/5.0 stars **Reviewed by:** Hendrik H. | E-commerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Sendcloud?** Used to work fine. Before 2025 the customer service wás good. **What do you dislike about Sendcloud?** Their software keeps breaking. Complaints take a long time to fix. Our previous problem that was discovered in april 2025 took about 6 months to fix. There's currently problems with their Boxwise integration that they have been "trying" to fix for almost two months and only recently they asked for more information. We've been a long time user (over 5 years) and we've seen the company decline in usability and functionality, only to add useless ai features. All their good account managers quit and prices have been increasing with over 15% every year. **What problems is Sendcloud solving and how is that benefiting you?** Integrating shipping software with other software ## Sendcloud Discussions - [When will you integrate platforms such as DHL? that is the only thing missing for me at the moment.](https://www.g2.com/discussions/when-will-you-integrate-platforms-such-as-dhl-that-is-the-only-thing-missing-for-me-at-the-moment) - 1 comment, 1 upvote - [View Sendcloud pricing details and edition comparison](https://www.g2.com/products/sendcloud/reviews/sendcloud-review-5119027?section=pricing&secure%5Bexpires_at%5D=2026-05-03+05%3A32%3A40+-0500&secure%5Bsession_id%5D=05c8d323-1326-437c-ab47-9761d5dd2383&secure%5Btoken%5D=4420bff7b14399489bef1ff91351c525f010c908741a51fb37c804911338be32&format=llm_user) ## Sendcloud Integrations - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - [Ebay und Amazon Listing Software](https://www.g2.com/products/ebay-und-amazon-listing-software/reviews) - [Holded](https://www.g2.com/products/holded/reviews) - [Laravel](https://www.g2.com/products/laravel/reviews) - [Lightspeed eCom](https://www.g2.com/products/lightspeed-lightspeed-ecom/reviews) - [Logic4](https://www.g2.com/products/logic4/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Mirakl Inc](https://www.g2.com/products/mirakl-inc/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [PHP-FPM](https://www.g2.com/products/php-fpm/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Sage CRM](https://www.g2.com/products/sage-crm/reviews) - [ShipHero](https://www.g2.com/products/shiphero/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Strato Newsletter Manager](https://www.g2.com/products/strato-newsletter-manager/reviews) - [Visma Retail](https://www.g2.com/products/visma-retail/reviews) - [weclapp erp](https://www.g2.com/products/weclapp-erp/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zen Cart](https://www.g2.com/products/zen-cart/reviews) ## Sendcloud Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Product Sales** - Product Search - Product Reviews - Product Filters - Product Page Customization **Labels** - Label Printing - Return labels - Bar codes **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Administration** - Reports & Analytics - Order Tracking - Pricing Automation - E-commerce Platform Integration - Process Automation **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory management** - Assign suppliers **Reports** - Shipment reports ## Top Sendcloud Alternatives - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (570 reviews) - [Easyship](https://www.g2.com/products/easyship/reviews) - 4.3/5.0 (168 reviews) - [ShippingEasy](https://www.g2.com/products/shippingeasy/reviews) - 4.6/5.0 (112 reviews)