G2

Edward C.

CEO

Small-Business (50 or fewer emp.)

11/5/2022

"Exceeded My Expectations!! - You Won't Regret Working With Them"

5/5

What do you like best about Seller Interactive?

1. Weekly meetings to discuss in detail what went right and what we can improve on with the brand. (good reports to support the discussion)

2. Daily status updates on the pending tasks on their end

3. New product launch support from start to finish

Those are my top 3 and I especially like how they always want to "experiment" with different KW strategies and PPC campaigns. I gotta be honest here there were times that I lost money or just breakeven for a month cause of certain strategies we did but it paid off in the end cause once we "weeded out" what didn't work for our brand and optimized those that did. Review collected by and hosted on G2.com.

What do you dislike about Seller Interactive?

There were times when I could hear really loud background noises during our calls, and at one point time I think a chicken clucked lol (not exaggerating) Review collected by and hosted on G2.com.

Recommendations to others considering Seller Interactive:

Get the service that fits your business first to try them out and then decide from there. They are very much willing to give you free advice on a particular topic even if you are not paying for it. Review collected by and hosted on G2.com.

What problems is Seller Interactive solving and how is that benefiting you?

I was skeptical at first, but now looking back after working with them for more than a year, I can confidently say that I couldn't have made a better choice. And mind you, I must have had at least ten different pitches from other agencies. What stood out to me at that time was that they offered to give my money back if I was not completely satisfied with their work after one month. No contracts that will "lock" you in for a year. Plus (pro tip, you're welcome), tell them that you were referred to by an existing client. I got offered additional services for free for one month. I got them to start with listing optimization first cause that's the part where I needed help with the most and PPC but I ended up getting additional support for back-end account health monitoring and supply chain support. This was still during the pandemic so if you were like me back then you'd know how important it is to be able to plan for replenishments accurately cause of the restock limits being imposed. They were able to turn my IPI score around from 400 to 450 after 6 weeks which is a huge plus cause I got to send in more inventory rather than waiting for space to be available all the time.

I am working with them with full account management now, meaning they do all the work to ensure my products are selling on the first page and give me recommendations on what could be a better option for underperforming products. It took some time for me to completely let them do this and I still have someone on my internal team communicate with them to ensure nothing falls off the cracks but if ever we get a 911 emergency on our listing, there's someone on their side to get into a meeting with through Slack or Google Meet to quickly resolve the issue. Review collected by and hosted on G2.com.