G2

Nihal J.

Cyber Security Engineer

Mid-Market (51-1000 emp.)

4/10/2026

"Easy-to-Use OpenXDR with Great Performance, Support, and Taegis AI"

4/5

What do you like best about Secureworks Taegis XDR?

It’s an OpenXDR with multiple vendor integrations. The UI is easy to use, and the configuration is straightforward. The SLA and false-positive rate are also very attractive, and the pricing is supportive for SMBs. The documentation is robust, and troubleshooting is clearly guided by the Secureworks support team. The built-in Taegis AI is also very helpful for natural-language queries, as well as for log correlation and integrations with playbooks. Overall, the platform performance is top-notch, and the service delivery times are attractive. Review collected by and hosted on G2.com.

What do you dislike about Secureworks Taegis XDR?

What I dislike about Secure Works is the limited integration with third-party tools compared to other solutions in the same industry. Another concern is the lack of widgets and dashboard customization options, which makes it harder to tailor the interface to what I need. Review collected by and hosted on G2.com.

What problems is Secureworks Taegis XDR solving and how is that benefiting you?

Secureworks Taegis XDR helps us detect threats early and be proactive rather than reactive. Taegis XDR also gives us better visibility into our network devices and our cloud environment, increasing our coverage for asset exposure and helping us detect threats so we can prevent them. Review collected by and hosted on G2.com.