I like that it works across different settings—whether corporate or mixed—because the reality of enterprise accounts isn’t uniform, and a rigid solution tends to create more problems than it solves. I also particularly value that it stays invisible while operating. In Customer Success, the best experience is often the one the user doesn’t even notice, while still giving the client something they can measure. Review collected by and hosted on G2.com.

I’d like to see more native integrations with CS and ITSM platforms, because value is currently lost when I have to recreate items manually. That’s the only thing I didn’t like, and I hope it improves over time. Review collected by and hosted on G2.com.