G2

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

7/31/2025

"Secret View is a user-friendly tool that provides a great deal of insight and genuinely helps us."

4.5/5

What do you like best about Secret View?

The excellent overviews in the dashboard are clear and clickable, allowing you as a formula to focus on the areas that score the lowest. Review collected by and hosted on G2.com.

What do you dislike about Secret View?

Sometimes, the reports aren't in the correct account. However, the service is good, and they resolve this quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Secret View:

As a formula, you want to receive reports that are independent and unbiased. With Secret View, you can specify that an auditor cannot visit the same location twice within one year, which provides a more accurate picture. It's also beneficial that photos of the location or products are taken. This confirms what is described in the reports, and if a photo shows something different, you can adjust the report once you have the rights. This is all very helpful. Review collected by and hosted on G2.com.

What problems is Secret View solving and how is that benefiting you?

It provides us with a clear overview per category and helps our franchisees stay sharp. It also assists the locations in setting focus points that they can discuss with their teams. Review collected by and hosted on G2.com.