G2

Steve D.

Knowledge Administrator

Mid-Market (51-1000 emp.)

7/24/2026

"Responsive Team, Seamless Salesforce CRM Integration, and a Capable Platform"

4/5

What do you like best about SearchUnify?

The team we’ve worked with has been extremely responsive and a real help in making sure we have a solid plan for implementation, testing, post-launch Hypercare, and ongoing support. The platform is very capable and integrates seamlessly with our Salesforce CRM. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify?

The Analytics platform contains a lot of information about our search, clicks, reuse, and associated rankings and levels, but it needs more capability to be tailored to each Admin user’s needs within their organization. I can download much of the data I need and do some off-platform reporting, charting, and analysis, but it would be helpful if all of that could be done directly within SearchUnify Admin. We’ve recently been given access to a more detailed chart and dashboard builder, so that should help in the near future. Review collected by and hosted on G2.com.

What problems is SearchUnify solving and how is that benefiting you?

We previously did not have a multi-source Enterprise search platform that provided the level of knowledge access we needed, nor did we have a case deflection capability within our Support portal. SearchUnify has helped significantly in both areas by enabling our Support Agents to reuse existing knowledge, which allows them to resolve cases faster and more accurately. It has also given our customer base the opportunity to self-serve, so they don’t have to create a case for every request or question. Review collected by and hosted on G2.com.