It's been two months since this profile received a new review

Kim C.

Customer Success Manager

Computer Software

Small-Business (50 or fewer emp.)

11/19/2019

"Fast and easy!"

4/5

What do you like best about ScreenMeet?

I love the integration with Zendesk. I can go from a ticket, to chat, to screen share in a minute's notice. It makes my job and our team's job easy to help service our customers. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

There is a bit of a lag in the movement with the arrow. I know that contributes to the connection but that's the only improvement I'd like to see. Review collected by and hosted on G2.com.

ScreenMeet Reviews & Product Details

Increase First Contact Resolution by 35% and solve issues in minutes not days with ScreenMeet. Our cloud-native enterprise collaboration platform provides Easy Enterprise ROI. Screen share, video chat and remote desktop all now web-based, embedded within your existing CRM/ITSM platform and globally available over AWS for a quick ROI. Create magical experiences between agents, customers and employees. Replace your legacy remote support systems with ScreenMeet, to experience up to a 50% decrease in OpEx, full ROI in in just months, a 35% increase in first contact resolution, and significantly improved customer and employee satisfaction.

Product Website

Seller

Screenmeet

Discussions

ScreenMeet Community

Languages Supported

English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified)

Overview by

Heather Robinson

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

ScreenMeet Media

ScreenMeet Demo - ScreenMeet for ServiceNow IT Help Desk

Create seamless remote IT support experiences to get employees who are working from home up and running faster. Easily onboard and support remote employees with ScreenMeet's web-based, fully integrated, remote support solution that looks and feels like a native ServiceNow feature.

ScreenMeet Demo - ScreenMeet for Salesforce Service Cloud Customer Support

Easily add voice, video, screen sharing, cobrowsing, and remote desktop takeover to any Salesforce deployment. Adding ScreenMeet to Service Cloud provides agents with the tools they need to resolve customer issues faster. Integrated voice and video chat, screen share, cobrowse, and remote sup...

ScreenMeet Demo - ScreenMeet for Microsoft Omnichannel Customer Support

ScreenMeet is seamlessly integrated into Microsoft Omnichannel, and because it's entirely web-based, all data is written back to Microsoft, making customer support a fast, easy, and strategic asset. Customers use ScreenMeet to troubleshoot issues that their customers have using their PCs, smartp...

Official Downloads

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Ontario Teachers’ Pension Plan Improves Member Service & First Call Resolution with ScreenMeet

ServiceNow Transforms IT Help Desk Performance While Reducing Costs with ScreenMeet

Salesforce’s choice for collaboration—ScreenMeet

ScreenMeet Reviews (21)

View 1 Video Reviews

Reviews

ScreenMeet Reviews (21)

View 1 Video Reviews

Review Summary

Generated using AI from real user reviews

Users consistently praise the product for its ease of use and quick setup, allowing seamless screen sharing without complicated installations. Many find it invaluable for enhancing communication and support, particularly in remote settings. However, some users report occasional speed issues that can affect performance.

G2 reviews are authentic and verified.

Here's how.

Luis G.

Enterprise (> 1000 emp.)

4/20/2023

"ScreenMeet is the future of remote assistance"

5/5

What do you like best about ScreenMeet?

ScreenMeet uses a non-intrusive way of managing a remote device without leaving trails behind. Using it in tandem with Tanium, it installs a small agent upon starting a session then, removes it when the session ends. It also provides a good number of shortcuts for troubleshooting tools and a chat window with its handy interphase. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

I haven't disliked anything about this product at the moment. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/11/2023

"Good idea to work on!"

3.5/5

What do you like best about ScreenMeet?

The video calling feature makes it much easier to understand, and the assigning part and the status part are really helpful Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

No thoughts as of now but would love to see where they are heading Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

12/14/2021

"Mostly works, best used out of box, not customized"

3.5/5

What do you like best about ScreenMeet?

The features that are available in the Out of the Box model are decent. Features such as screen sharing can be turned on and off. Integrates with SF. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Trying to integrate into our chat card presented programming hiccups, disconnect issues when changing screens, and the background is still not working; only the blur feature works for us. Their response has been lackluster in trying to fix our background issue, and I have to constantly reach out to them after being told they would get back to me in a "day or two" a week later. Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

We need video communication for our virtual design conultataions. We honestly haven't used it much because of the background issue. Having the blur feature on is not an option as it blurs the existing rooms, which we are trying to help remodel so it defeats the purpose. I hope that their engineers will figure out our problem in their next sprint. Review collected by and hosted on G2.com.

Verified User in Online Media

Enterprise (> 1000 emp.)

7/24/2020

"ScreenMeet experience"

5/5

What do you like best about ScreenMeet?

How easy it is to use it when you are connecting with clients Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

How sometimes it won't show the screenMeet to log with Salesforce and it takes a few hours to bring it up to log it. Review collected by and hosted on G2.com.

Recommendations to others considering ScreenMeet:

To keep using it and don't be afraid to be curious when trying it out. Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

Just the communication between ScreenMeet and SalesForce. It's just nice to take control of a clients screen to show them how to navigate places. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/19/2019

"Live Remote Support"

4/5

What do you like best about ScreenMeet?

The ease of which ScreenMeet launches in our environment. Makes it a seamless integration with our existing platforms. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Often when reporting issues, it seems that no one in the SM side has heard of it. We end up providing a lot of detailed examples and it's often attributed to an environmental component (even though we have agents in different locations with different devices) Review collected by and hosted on G2.com.

Kathryn O.

Manager, Customer Success

Internet

Enterprise (> 1000 emp.)

11/20/2019

"Easy to Use for Agents and Customers"

5/5

What do you like best about ScreenMeet?

The integration with Salesforce cases and the single sign on with salesforce are our favorite features. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Sometimes there are glitches that requiring refreshing and "back" on the browser to work through. They are not always consistent or replicable so it can be hard to solution these glitches. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/19/2019

"Excellent service"

5/5

What do you like best about ScreenMeet?

Screenmeet is very intuitive to use and a great way to connect with our clients who need screen share support. It helps cut down time spent on support calls and leaves our clients much more satisfied. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Nothing to dislike. Everything works as expected. Review collected by and hosted on G2.com.

Shaina M.

Program Management Analyst

Government Administration

Small-Business (50 or fewer emp.)

5/31/2019

"Good Production Software"

3.5/5

What do you like best about ScreenMeet?

I like the platform and what its intention is in reference to the efforts of communication. It does help for those who telework or who need to assure that they can effectively communicate with their peers Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

It is a good way to handle cloud meeting but there are some flaws in the avenues presented with the way that communication is presented and the options to share information amongst each other. There can be a burden on the way that lines are not clear and tend to drop in the middle of a call. Review collected by and hosted on G2.com.

Tejass M.

Management Trainee

Mid-Market (51-1000 emp.)

3/26/2019

"Incredible platform for interaction among your colleaguest"

4.5/5

What do you like best about ScreenMeet?

Screen meet provides an impeccable service and user friendly software to interact with your business partners and colleagues in an attempt to exchange vital information for your organisation to function smoothly. Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

We face some technical issues as screenmeet is not established well enough in India however the software may be more interactive and could enhance their quality of vedio conferencing. Review collected by and hosted on G2.com.

Wyatt B.

Arizona

Enterprise (> 1000 emp.)

1/4/2019

"Easiest mobile screen sharing solution"

4/5

What do you like best about ScreenMeet?

User interface is easy to follow. I love how easy it is to share the screen of whatever device I am on. Best of all I like how people can join my meeting Review collected by and hosted on G2.com.

What do you dislike about ScreenMeet?

Not much as of now, it's bot fancy but simple yet powerful Review collected by and hosted on G2.com.

What problems is ScreenMeet solving and how is that benefiting you?

Been using this product for a few months and have been very impressed with how easy it is to use. Clients have been very impressed with our capabilities to share mobile apps from anywhere to any device. This has really cut down on our time for documentation as well since we can throw up the app in a browser and record/capture features without taking screenshots, sending photos, etc. Highly recommend Review collected by and hosted on G2.com.