ScreenConnect Reviews & Product Details

It offers amazing remote support features and it is always easy for our IT teams to diagnose issues remotely and offer support without having to move.

With the tool in place, our IT teams can work from any location and yet offer amazing support when need be.

The remote access and connection is super secure which guarantees our data security.

ScreenConnect also ensures improved collaboration thanks to features like in-session chat and also ability to share cameras.

It also supports background functionality where our IT teams can access computer background and perform diagnosis without affecting the user in real time. Review collected by and hosted on G2.com.

It has all great features and no complaints yet. ScreenConnect has met our needs and is a great tool for offering remote support. Review collected by and hosted on G2.com.

What I like best about ScreenConnect is its fast and reliable remote access that works smoothly even on low bandwidth. The interface is clean, making it easy to manage multiple sessions effortlessly. Its strong security features give confidence during sensitive remote work. Overall, it delivers a seamless and professional remote support experience. Review collected by and hosted on G2.com.

At times, the setup process can feel slightly complex for non-technical users. Additionally, occasional session drops can disrupt workflow during remote troubleshooting. Review collected by and hosted on G2.com.

'As a Qa Engineer, ' what I appreciate most about ConnectWise Control is its blazing-fast connection speed and minimal latency. When testing an application on remote machines, the real-time responsiveness makes it feel like l'm working directly on the physical machine. Review collected by and hosted on G2.com.

While screenConnect is an exceptionally reliable tool, from a QA-specific perspective, there are a couple of areas that could be improved.

1. Initial setup complexity for a large lab

2. Cost for small teams Review collected by and hosted on G2.com.

I run a small IT support business. I needed a solution for providing remote support to customers, both on an "as needed" basis, as well as on an "always connected" basis. The other products I looked at, like Team Viewer, LogMeIn, etc., we just too expensive for my situation. I'll admit, I was a bit concerned that maybe ScreenConnect might not be very reliable, etc., because it was less expensive, but that concern was totally unfounded. ScreenConnect has been 100% reliable for me. It does everything I need. If someone calls in looking for immediate support, it is very easy to have them go to my web site, where I have a "Remote Support" page, where they can enter a simple code and quickly get connected. I also have many clients' computers always connected, so any time they need me to do something, I can get right in and take care of things, without having to worry about setting up a remote support session.

It was very easy to set up my self-hosted ScreenConnect server. It's very easy to install on client computers. There is no monkey business with having to exchange codes and passwords with the client to get connected. Review collected by and hosted on G2.com.

Over time there have been a few issues with anti-virus programs, such as McAfee and Bitdefender claiming that the ScreenConnect installer is a trojan. Apparently this is due to the fact that some malicious actors have been using ScreenConnect and probably other remote access applications, to gain remote access to their victims' computers. Review collected by and hosted on G2.com.

Screenconnect is remote access tool by which we can access remote syetem by local user over internet and troubleshoot query .we can also transfer file from one sytem to another system over remote access with security. Review collected by and hosted on G2.com.

Its advance feature require licences to use in organisation . Without license we can faced multiple times ads while connecting remote sytem which make uncomfortable or also take more time to resolve customer issue. Review collected by and hosted on G2.com.

It has fast and seamless remote access.It allows me to quickly connect to client's devices and resolve issues without delays.The intutive interface and secure connection give me confidence while troubleshooting or providing support. Review collected by and hosted on G2.com.

Dislike is that intial setup and configuration can be a bit complicated for new users. Also ,some advanced fetures feel limited unless you upgrade to a higher plan,which can be costly for small teams. Review collected by and hosted on G2.com.

Fairly reliable software for remote access Review collected by and hosted on G2.com.

Went down recently couldn’t get through to anyone on support to resolve.

Also they have added more steps from users to remote connect which although is a good security measure for novice users this is an unnecessary extra step.

It would be nice if there was an option by verifying our account on a semi regular basis to remove this. Review collected by and hosted on G2.com.

We’ve used ScreenConnect since its early days with Elsinore Technologies, starting in the 2010s. We initially invested in a three-technician on-premise perpetual licence, and it’s proven to be one of the best software decisions we’ve made. It’s reliable, incredibly user-friendly, and consistently delivers strong performance. Remote connections are extremely fast, and we appreciate the ability to run command prompts remotely, initiate chat sessions with users, and request user confirmation before accessing their devices—all of which streamline support while respecting user privacy and maintaining transparency. The platform is also highly customisable, allowing us to tailor it to our workflow. Having full control through an on-premise installation is a major advantage, offering both flexibility and peace of mind. Review collected by and hosted on G2.com.

Our main issue is the relatively high cost for annual maintenance renewal, which came to US $471.54. The renewal process involved the concurrent session licence being priced at US $440 per technician, totalling US $1,320 for our three-technician setup. We received an upgrade credit of US -$848.46 based on our existing perpetual licences, which brought the final renewal cost to US $471.54. While we understand the value of keeping the software updated and supported, the pricing still feels quite steep for what is essentially ongoing maintenance. Additionally, we experienced a security incident in February 2024, where our ScreenConnect server was exploited by an attacker who managed to gain local admin privileges. Thankfully, we have daily snapshots of our ScreenConnect VM server, so we quickly reverted the server, applied the security patch from ConnectWise, and brought it back online. Since then, the system has remained secure and stable. Review collected by and hosted on G2.com.

ScreenConnect delivers an accurate remote support which ensure all the systems are functioning properly

We fix IT issues using the software, due to it’s flexibility

ScreenConnect has excellent systems that ensure device security is maintained

Access is fully controlled and configured by ScreenConnect Review collected by and hosted on G2.com.

ScreenConnect requires internet connection, which may be unavailable in some locations

The subscription packages are not for ordinary users Review collected by and hosted on G2.com.

Easy to understand interface and it is feature rich. Review collected by and hosted on G2.com.

It leaves much to be desire when you are connecting to an Apple Mac host. That’s its one flaw, but most remote connect tools have similar issues with Macs. Review collected by and hosted on G2.com.