# ScreenConnect Reviews **Vendor:** ConnectWise **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 500 ## About ScreenConnect ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. ## ScreenConnect Pros & Cons **What users like:** - Users value the **ease of use** in ScreenConnect, enabling efficient remote support and seamless IT management. (6 reviews) - Users value the **reliable remote access** of ScreenConnect, enabling effective support and collaboration from any location. (6 reviews) - Users highlight **reliable remote access** with ScreenConnect, enabling seamless support and secure connectivity from any location. (6 reviews) - Users value the **easy communication** of ScreenConnect, enabling prompt and seamless remote support without complications. (5 reviews) - Users find ScreenConnect to be **100% reliable** , providing seamless remote support and secure connections for effective IT assistance. (5 reviews) - Connection Speed (4 reviews) - Reliable (4 reviews) - Remote Control (4 reviews) - Remote Support (4 reviews) - Users value the **ease of use and reliability** of ScreenConnect, ensuring efficient and seamless remote support for clients. (4 reviews) **What users dislike:** - Users express concern over the **high cost** of ScreenConnect, feeling it's steep for annual maintenance and licenses. (4 reviews) - Users experience **remote access issues** and support challenges, complicating their connection process and overall satisfaction. (4 reviews) - Users face challenges with **internet dependency** in ScreenConnect, limiting access in certain locations. (2 reviews) - Users find ScreenConnect **not user-friendly** due to added connection steps and limited support options, hindering mobile use. (2 reviews) - Users express concerns over **security features** when accessing ScreenConnect, particularly after a recent security incident. (2 reviews) - Users express concerns about **security issues** with ScreenConnect, highlighting vulnerabilities that require diligent management and oversight. (2 reviews) - Audio Issues (1 reviews) - Billing Issues (1 reviews) - Compatibility Issues (1 reviews) - Complexity (1 reviews) ## ScreenConnect Reviews ### 1. Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Director of Information Systems and Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ScreenConnect?** We use ScreenConnect mostly for unattended access to help our users and their endpoints. It offers excellent security and we have integrated into NinjaOne so it is easy for our technicians to find the machine that they need to log into. We can also provide temporary remote access to vendor support without worrying about unnecessary security issues. **What do you dislike about ScreenConnect?** I have used this product for at least 15 years and I cannot think of anything I do not like about it other than the price has increased over the years but that is consistent with all applications and it remains the best value in the area I have found. **What problems is ScreenConnect solving and how is that benefiting you?** Our primary use case is for remote access as our employees are spread out over about 50 different locations thusly the biggest benefit to using ScreenConnect is reducing the time to resolution and assisting in resolving about 95% of issues remotely. ### 2. Lightweight, Cross-Platform Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Network Administrator, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ScreenConnect?** ScreenConnect is very lightweight, has good support, and works on both Mac and PC. Pricing is reasonable compared to almost every other option for remote control and support. The bandwidth required to manage a remote machine appears to be minimal as to not impede control performance. Best of all it has multiple deployment options for different scenarios. **What do you dislike about ScreenConnect?** It requires Admin rights to install, I realize this is a good security but it can pose a challenge when reinstallation is required. Also Mac makes it repeatedly difficult to keep the client active, it seems every so often a Mac System update requires us to re-allow the software which is locked on our users Macs behind admin credentials. This requires us to get connected with ARD to resolve it. **What problems is ScreenConnect solving and how is that benefiting you?** Remote machines are becoming almost primary at our company so quickly accessing them to assist my users is required. The capability to manage these machines and group them in the ScreenConnect web portal is also very helpful. Quickly Identifying what company, location, and machine makes it a very quick way to identify and begin assisting. The info tab for each machine also give insightfull details event without starting a control session. ### 3. Intuitive UI, Powerful Customization, and Handy On-Device Scripting **Rating:** 5.0/5.0 stars **Reviewed by:** max . | IT Helpdesk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about ScreenConnect?** The Ui is great to use and easy to pick up, functionality is great too, with plenty of options to customise. My favourite feature is that you can add scripts to run directly to the device, which is handy for our business. In terms of integrations, we don't use any, but we have made scripts to deploy through other products and it works fine. I do think ScreenConnect itself offers a really strong piece of software for it's price point that 'just works' for us, which is very important. **What do you dislike about ScreenConnect?** Sometimes there are minor performance issues however, I do believe this is more to do with the customer connection than the product. **What problems is ScreenConnect solving and how is that benefiting you?** Remote access to client devices. Most importantly, it must be reliable and efficient, which it is. ### 4. Reliable and Easy Remote Support with ScreenConnect **Rating:** 5.0/5.0 stars **Reviewed by:** Brad M. | IT Systems Engineer II, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about ScreenConnect?** I've been using ScreenConnect for over four years, and it's a great product. It's one of the best ways to connect remotely to another system. We use it for assisting users with various remote issues and connecting to the back end to improve workstation functionality. ScreenConnect is incredibly helpful for support on non-customer machines with one-time connections. I really like the toolbox feature because it keeps a uniform set of tools available for our technicians. The backstage functionality is fantastic as it allows us to work on the machine without needing the user present. The ability to cut and paste within ScreenConnect is really helpful. It's integrated into NinjaOne, which makes monitoring and maintaining our machines super straightforward by allowing us to open a session with a single click. Setting up ScreenConnect was a no-brainer, very easy—we just installed the agents, and training our technicians only took a little while. **What do you dislike about ScreenConnect?** Cleaning up the back end and removing machines after they've been gone for a long time might be something we struggle with, and that's about it. **What problems is ScreenConnect solving and how is that benefiting you?** ScreenConnect provides remote support by allowing us to see and interact with users' machines in near real-time. ### 5. Fast, Secure Remote Support That Boosts Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Prosper I. | Customer Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ScreenConnect?** Screenconnect provides fast and secure remote support and our IT team can quickly remote access computers/devices and troubleshoot and/or configure programs/apps. With screenconnect, collaboration is also boosted thanks to screen sharing and ease of copying files remotely and securely. With screenconnect, I like that remote video support is available and is very helpful when working with teams. It is a fulfilling remote desktop solution that has saved our business money and ensures continuity of services no matter the location of the teams. **What do you dislike about ScreenConnect?** Well, I has met needs, Screenconnect is the best I have used. **What problems is ScreenConnect solving and how is that benefiting you?** We use screenconnect for offering remote support and it has been amazing as a remote desktop solution. It makes remote work possible and saves resources. ### 6. Essential MSP Tool with a Fast, Minimal UI **Rating:** 4.5/5.0 stars **Reviewed by:** Mike B. | NOC Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about ScreenConnect?** Easy and quick to use. The UI is perfectly minimal, and I haven’t noticed any lag at all. This tool is essential for our MSP. **What do you dislike about ScreenConnect?** The security issues are the biggest problem. To their credit, CW is quick to fix them, and since we’re hosted we get the patches automatically and quickly. Still, it’s always in the back of my mind. **What problems is ScreenConnect solving and how is that benefiting you?** Being able to remotely view and interact with a client’s computer has saved me countless hours when troubleshooting helpdesk issues. ### 7. Easy to Use and RMM-Friendly, But Recent Bugs and Disconnects Hurt Reliability **Rating:** 3.5/5.0 stars **Reviewed by:** Blake E. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ScreenConnect?** Easy to use, and it works with almost all RMMs. The cost is good, and support does a pretty good job when you need help. No AI. **What do you dislike about ScreenConnect?** Recently, the software has become really buggy. It disconnects all the time, and downloading the agent takes a long time. **What problems is ScreenConnect solving and how is that benefiting you?** It helps me get remote access to clients’ PCs when I need to support them. ### 8. Effortless Remote Access with Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about ScreenConnect?** I like ScreenConnect's ease of use and how it's integrated with Entra ID, which allows us to use roles to give engineers only the access they require. The RBAC permissions are really handy, and I appreciate the personal branding support for our ADHOC support portal. Recording remote sessions is a big plus, as it helps keep us protected through auditing. The deployment was really easy with the RMM integration. **What do you dislike about ScreenConnect?** integration with some AI to review screen recordings so we can log activity to our PSA **What problems is ScreenConnect solving and how is that benefiting you?** ScreenConnect enables remote admin access on end-user devices, eliminating site visits. It integrates with Entra ID, using roles for controlled access. Our branding for support portals and session recording ensures protection. ### 9. ScreenConnect:Fast, Reliable Remote Access with Seamless Support Experience. **Rating:** 5.0/5.0 stars **Reviewed by:** ADITYA T. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about ScreenConnect?** What I like best about ScreenConnect is its fast and reliable remote access that works smoothly even on low bandwidth. The interface is clean, making it easy to manage multiple sessions effortlessly. Its strong security features give confidence during sensitive remote work. Overall, it delivers a seamless and professional remote support experience. **What do you dislike about ScreenConnect?** At times, the setup process can feel slightly complex for non-technical users. Additionally, occasional session drops can disrupt workflow during remote troubleshooting. **What problems is ScreenConnect solving and how is that benefiting you?** ScreenConnect addresses the challenge of delivering fast and secure remote support without the need for users to be on-site. It allows for quick troubleshooting, which helps minimize downtime and speeds up response times. The feature that lets IT teams manage multiple devices at once boosts their productivity. In summary, ScreenConnect streamlines support operations and helps ensure that issues are resolved more efficiently. ### 10. ScreenConnect Makes Remote Access Simple and Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Francis F. | Systems/Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about ScreenConnect?** ScreenConnect was very easy to use compared to the other remote products I've used. The console is easy to navigate and to remote into a machine only takes a double click. **What do you dislike about ScreenConnect?** I found that getting assistance took a bit longer than we would like. There were moments where we were left with an issue for a few days before getting any kind of resolution. **What problems is ScreenConnect solving and how is that benefiting you?** Continuing to make the product better by functionality and stability. ## ScreenConnect Discussions - [Jacquard](https://www.g2.com/discussions/27271-jacquard) - 1 comment, 1 upvote - [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) - 1 comment, 1 upvote - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment - [View ScreenConnect pricing details and edition comparison](https://www.g2.com/products/screenconnect/reviews/screenconnect-review-856344?section=pricing&secure%5Bexpires_at%5D=2026-05-15+21%3A31%3A59+-0500&secure%5Bsession_id%5D=b5e13ae0-3011-4d0d-ada5-f979cfa1d46f&secure%5Btoken%5D=a93090fe2f3d5e9335f17b72695ca19a3aac68b24ddd032051bd71bceb86a3ba&format=llm_user) ## ScreenConnect Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) ## ScreenConnect Features **Presenter Tools** - Live Preview - Remote Control - Switch Presenter **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Content Management** - File Sharing **Conferencing Options** - Group Live Chat - Audio Conferencing **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Maintenance** - Remote Reboot - Remote Printing **Content - Remote Video Support** - Content Management - Instruction **Productivity Tools** - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording **Software Type** - Mobile - Browser Application - Desktop Application **Communication ** - Text Chat - VoIP - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Administration** - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Screen Sharing** - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Device Management ## Top ScreenConnect Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,789 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (664 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (502 reviews)