G2

Vikram V.

Security Engineer

Small-Business (50 or fewer emp.)

9/10/2026

"ScreenConnect: Lightning-Fast, Secure Remote Support with Powerful Control"

5/5

What do you like best about ScreenConnect?

Connection and Speed

ScreenConnect simply works. People regularly comment on how incredibly fast it connects, and sessions stay smooth and stable without noticeable lag. It’s honestly one of the fastest remote support tools I’ve used, and that speed makes a real difference when you’re trying to help someone quickly.

Getting Started Is Simple

You don’t have to spend hours setting it up. Deployment is straightforward, and you can be connected and assisting clients within minutes. It’s a refreshing change from tools that feel overly complicated.

You Actually Have Control

What stands out most is the level of control you have during sessions. You can set clear, specific permissions for who can access what—and when—which adds a lot of peace of mind from a security perspective.

Background Access That Actually Works

The Backstage feature is a genuine game-changer. It lets you maintain background access to endpoints and servers even when no one is logged in, which is especially useful for ongoing management and monitoring.

Sharing and Transferring Is Effortless

Screen sharing with clients feels natural, and file transfers between devices are quick and seamless. It’s the small details like this that make day-to-day support easier.

You’re Actually Protected

Security feels strong, with AES-256 encryption and built-in two-factor authentication. It’s reassuring to know sessions are well protected.

Support Is There When You Need It

When you need help, it’s easy to get it. The 24/7 live chat support is responsive, and the team genuinely seems to know what they’re talking about. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

The Price Just Keeps Going Up

This is my biggest frustration. flamingo.run, and it’s not a one-time thing. flamingo.run. sobrii.io, which really stings when you’re locked into an annual contract.

The Interface Takes Getting Used To

When you first open it, the interface feels packed with options. flamingo.run. You’re not going to be up and running as quickly as with some simpler tools, but if you stick with it, the power is there. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

It Gets Rid of the Downtime Nightmare

The biggest problem ScreenConnect solves is the slowdown in IT operations. Instead of waiting for someone to physically show up or spending hours on the phone walking through instructions, your team can connect right away and resolve issues in minutes. Employees get back to work sooner, and that has a direct impact on your bottom line.

Remote Work Becomes Actually Manageable

With so many people working from home or spread across different locations, you need a support option that doesn’t require travel. ScreenConnect lets your IT team help anyone, anywhere—whether they’re in the office, at home, or traveling for work—without paying for travel time or dealing with scheduling headaches.

You Stop Losing Money on Service Calls

For MSPs and IT departments, every minute counts. ScreenConnect can handle multiple support sessions at once, and your techs can work in the background without constantly interrupting end users. As a result, one person can close more tickets in a day, which directly improves profitability.

Support Becomes Less Frustrating for Everyone

Employees don’t have to explain what’s wrong in painful detail anymore. Your tech can see the problem firsthand and guide them through it visually. People appreciate this far more than trying to follow step-by-step instructions over email or phone.

You Keep Your Systems Secure and Compliant

ScreenConnect takes care of a lot of the security heavy lifting, with encryption and audit logs built in, so you can meet compliance requirements without extra effort. You get the visibility you need while staying protected.

You Actually Scale Without Hiring

As your business grows, ScreenConnect grows with you. You can support more devices and users without proportionally increasing staffing costs. The software absorbs the complexity so your team doesn’t get overwhelmed as demand increases. Review collected by and hosted on G2.com.