G2

Ilias T.

Account Manager

Small-Business (50 or fewer emp.)

9/9/2026

"Fast, Reliable Remote Support for Everyday IT Needs"

4.5/5

What do you like best about ScreenConnect?

What I like best about ScreenConnect is how fast and reliable it makes remote support. Connecting to endpoints is straightforward, sessions are responsive, and the interface makes it easy to manage multiple devices without wasting time. Features like unattended access, file transfer, and session management help streamline day-to-day troubleshooting and allow our team to resolve issues quickly without requiring users to be physically present. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

One downside of ScreenConnect is that the interface can feel a little overwhelming at first, especially when configuring more advanced settings and permissions. Some administrative options could be organized more intuitively, and occasional connection or update issues can interrupt an otherwise smooth workflow. Improving the setup experience and simplifying configuration would make the product even easier to use. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ScreenConnect helps us provide remote technical support without needing to be physically present at the user’s location. We can quickly connect to devices, troubleshoot problems, transfer files, and manage unattended systems from one place. This reduces resolution times, minimizes downtime for users, and makes our support team more efficient, especially when managing multiple remote endpoints. Review collected by and hosted on G2.com.