G2

Rudolf M.

Onboarding

Small-Business (50 or fewer emp.)

9/4/2026

Guest users or non-business users of the software, not included in G2 scores.

"Flexible, Reliable Remote Support That Keeps Sessions Fast and Organized"

5/5

What do you like best about ScreenConnect?

What I like best about ScreenConnect is the flexibility and control it gives me during remote sessions. I can connect to devices quickly, work without noticeable delays, and handle different support tasks without switching between multiple tools. Features like session organization, quick reconnects, file sharing, and remote device control make everyday work much easier. I especially appreciate that it remains reliable even when I have several devices to manage, which makes the whole support process feel organized and efficient. Review collected by and hosted on G2.com.

What do you dislike about ScreenConnect?

There honestly isn’t much I dislike about ScreenConnect. If I had to choose something, I would say that some features and customization options can take a little time to discover when you first start using the platform. However, once you learn where everything is, the experience becomes very straightforward. Overall, this is a small learning curve rather than a real drawback, and it hasn’t affected my very positive experience with the product. Review collected by and hosted on G2.com.

What problems is ScreenConnect solving and how is that benefiting you?

ScreenConnect helps solve the problem of delays when technical issues need immediate attention. Instead of waiting for someone to be physically available, I can access the device remotely, identify the issue, and take action right away. This helps minimize downtime and keeps work moving without unnecessary interruptions. It also makes it much easier to support multiple users and devices throughout the day, improving response times and allowing me to use my time more efficiently. Review collected by and hosted on G2.com.