It helps me keep support queue moving across time zones Review collected by and hosted on G2.com.

Earlier, resolving issues required both us and the customer to be online at the same time , which was not practical for a small team team working across time zones. Now we can simply share a link, the customer records the issue at their connivence, and we review it later. It also us diagnose problems better by capturing their full context like screen recordings and network logs, without needing frontend access. Review collected by and hosted on G2.com.