G2

Francis B.

Technical Consultant

Small-Business (50 or fewer emp.)

1/7/2021

"Great customer focused credit rating app"

5/5

What do you like best about Score Open Access?

To start with, Fico open Access is easily accessible on the market and the customer support services is always on point. Sometimes it's not even worth contacting the customer support team because the FAQs is tailored to fit/solve over 90% of customer use-cases.

As the name entails, Fico OA is the bridging the gap between clients and credit providers in terms of promoting transparency by giving borrowers free access to their credit reports at their fingertips (mobile app etc.).

In Open Access, the reports are very user-friendly, even a layman can easily understand it as opposed to other credit apps which require specialist's analysis. For example, the reports will show key detailed factors affecting your scores, and this provides actionable insights to the report owners. This is complemented by the free customer credit education component.

For organizations delivering using this app, it acts as a requisite tool for free marketing, customer retention and subsequent brand image. Especially that customers are likely to stay with a brand that demonstrates the need to assist them beyond a single transaction. Review collected by and hosted on G2.com.

What do you dislike about Score Open Access?

I have not come across any challenges with Score Open Access so far. The only challenge I have observed, though not widespread, has to do with delays in updating systems by some lazy fintech firms. Thus impacting the reliability of credit reports, but this too is easily resolved when customers make follow-ups with the said firms. Review collected by and hosted on G2.com.

What problems is Score Open Access solving and how is that benefiting you?

Score Open Access solves compliance, trust, and transparency issues between the credit providers and customers. Often times customers would not know what key issues are affecting their credit scores, but SOA answers that concern very well.

On top of that, credit providers can easily integrate Fico education content to their site, thereby providing easy access to credit education for customers. Additionally, the accessibility of scores via mobile apps and the aforementioned contributes towards cost reduction in the long run on the part of the credit provider. Review collected by and hosted on G2.com.