![Dakota F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dakota F.")
DF

Dakota F.

Senior Marketing Manager

Medical Devices

Mid-Market (51-1000 emp.)

4/29/2024

"Incredible, Comprehensive Support That Exceeded Our Goals"

5/5

What do you like best about Satrix Solutions?

Their team offered consistent. comprehensive support. Our project took 11 weeks soup to nuts. They showed up with solution-oriented energy every week, keeping our team and their team accountable to moving the project forward. We hit every milestone for this project, and ultimately delivered robust results that resonated strongly with internal stakeholders. They even flexed when we decided to add a qualitative component to the project at the 11th hour, and they moderated the interviews expertly, especially considering the new stakeholder group. They have the perfect mix of personalities to and skillsets to accomplish any project. Genuinely I cannot wait to work with them again. Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

There isn't much to say here, which I acknowledge sounds corny. If I had to pick something, I would say the comprehensive nature of their expertise and project management. for example, in this "NPS" survey project, they gave us a 20+ page document which outlined the whole process including the closed loop communication process with customers. I mention this to say, if you are looking for a company that's just going through the motions and you dont want to have any involvement whatsoever, Satrix is over-qualified for you. Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

We are a late stage (Series C) startup in the medical device industry selling to hospitals, neurosurgeons, and radiation oncologists, among others. Before Satrix, we did not have a consistent way of measuring customer satisfaction or therefore improving it. We also could not quantify or reliably prioritize investments in the customer experience, because we were not sure which pain points were the most frequent or impactful. Review collected by and hosted on G2.com.

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4.9 out of 5 · Verified reviews from real users

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