G2

AS

Athena Febe S.

Billing Analyst

Mid-Market (51-1000 emp.)

6/5/2023

"Sapphire Helps us Survive during Pandemic"

5/5

What do you like best about SapphireIMS?

Sapphire helps us during the pandemic because it has easy access online, where most employees are set up from home. We can easily communicate with the other parties if there are some revisions needed to attend Review collected by and hosted on G2.com.

What do you dislike about SapphireIMS?

Sometimes, the tickets are already on SLA where it was just assigned a few minutes. And sometimes the Sapphire is down and we can't proceed to our billings. Review collected by and hosted on G2.com.

What problems is SapphireIMS solving and how is that benefiting you?

It helped us with IT concerns requests and accounting requests. And we can easily follow up since we have a ticket number as a reference in our request. For accounting purposes, we can quickly return the tickets with lacking requirements. You can also attach pdfs, RFPs and other docs needed. You can also send an email thru the use of sapphireIMS Review collected by and hosted on G2.com.