G2

Rahul G.

Shift Engineer

Enterprise (> 1000 emp.)

5/4/2026

"Simplify work with SAP manager"

5/5

What do you like best about SAP Field Service Management?

You get all the data related to production, quality, dispatch with just simple T codes and with help of SAP it's easy to manage all this easy and can refer for the previous product recipe Review collected by and hosted on G2.com.

What do you dislike about SAP Field Service Management?

The system is often considered too complex and rigid, requiring extensive, time-consuming configuration to map to business processes. The UI is described as not intuitive enough for technicians, leading to high training requirements. Review collected by and hosted on G2.com.

What problems is SAP Field Service Management solving and how is that benefiting you?

SAP Field Service Management addresses inefficient, reactive field operations by digitizing and automating scheduling, dispatching, and technician workflows. It helps improve first-time fix rates, reduce operational costs, and increase customer satisfaction by enabling real-time tracking, AI-based dispatching, and mobile access to service data Review collected by and hosted on G2.com.