SAP Conversational AI platform delivers everything in one place, such as FAQs, dialog management, alerts, webhooks capabilities, event settings, and a plethora of channels to interface with. Further connections such as web SDK and botkit are highly beneficial in improving user experience, and bot UI and smart assist are cutting-edge concepts. They have excellent emotional regulation and, more importantly, support channels. SAP Conversational AI covers nearly all channels, including online, whatsapp, message, slack, and others. I enjoy the SAP Conversational AI interface since the construction cycle allows me to observe and test the built bot at the same time. Review collected by and hosted on G2.com.

Sometimes the training of the expressions takes more than 20-30 minutes, occasionally the Bot in the stores doesn't function, such as the content variables or the env variables, and sometimes it hasn't been done for some languages. Smart help now better supports local accents, I'd want to see new capabilities, such as database integration with AWS or Azure, so that users may have their data in the cloud and in a more safe location. Review collected by and hosted on G2.com.