G2

Beyhan Z.

Director - Global Operational transformation

Enterprise (> 1000 emp.)

11/10/2026

"Measurably Clearer Customer Conversations with Sanas"

4.5/5

What do you like best about Sanas?

The most valuable thing about Sanas is the measurable lift in the customer conversation. Agents are easier to understand on the first pass, which reduces repeats and clarifications and supports better handle time and customer experience. It’s also quick to deploy and works in the background without agents changing how they work. The team has been responsive and open to working with us as our needs have evolved. Review collected by and hosted on G2.com.

What do you dislike about Sanas?

The hardest part has been quantifying the return. It’s difficult to tie Sanas directly to handle time and margin, so building a business case and forecasting license needs takes extra effort on our side. Pricing and license commitments also feel rigid when volumes and staffing shift. Finally, performance can vary by accent, audio quality, and site setup, so results aren’t always consistent across locations. Review collected by and hosted on G2.com.

What problems is Sanas solving and how is that benefiting you?

Sanas addresses communication clarity in our contact centers. Accent and comprehension barriers lead to repeated phrases, longer calls, and lower customer satisfaction. By improving how agents are understood in real time, Sanas helps reduce handle time and rework, improves the customer experience, and gives us more flexibility in where we staff and how we scale delivery without sacrificing quality. Review collected by and hosted on G2.com.