G2

Vikrant o.

Senior Director , AI Projects

Enterprise (> 1000 emp.)

10/21/2026

"Accent Translation and Speech Enhancement Elevated Our Coaching and QA"

5/5

What do you like best about Sanas?

Running client programs day to day, I’ve really noticed how much this has changed our quality and coaching work. When team leads review calls now, the conversation is about how the agent handled the issue, not whether the customer could follow what they were saying. Accent Translation works while the agent is speaking, and their warmth and style still come through, so coaches can give feedback on the real person behind the call. Speech Enhancement also helps a lot—background noise rarely ends up being flagged as a note on a QA form anymore. Review collected by and hosted on G2.com.

What do you dislike about Sanas?

I would like a bit more ready-made material for trainers to use when introducing it to new hire classes. Our learning team built a short module of their own, so it was easy to cover. Review collected by and hosted on G2.com.

What problems is Sanas solving and how is that benefiting you?

In our daily programs, a lot of coaching time used to get eaten up by basic clarity. Customers would ask agents to repeat themselves, agents would rush to make up for it, and calls would drift off track. That took focus away from the skills that actually drive results, like taking ownership and resolving the issue in a single conversation. With Sanas running on the live call, customers can follow our agents more easily, so team leads can spend their time building product knowledge and empathy instead. New agents also get up to speed faster after training, and our programs maintain more consistent quality from week to week, which is what our clients pay attention to when they review us. Review collected by and hosted on G2.com.