G2

Jaclyn J.

Operations Manager

Small-Business (50 or fewer emp.)

3/26/2026

"Samsara Cameras, Tracking, & Safety Inbox Make Driver Coaching Easy"

4/5

What do you like best about Samsara?

Samsara’s camera system is what I like best. You can set the requirements based on what your company needs to monitor, and the system also monitors the cameras for you. Being able to use the safety inbox to review different flags is immensely helpful. We can quickly see what drivers are struggling to comply with, send them the snapshot videos, and have a conversation about how to correct it. Every snapshot still needs to be reviewed because AI can make mistakes, but having a clear list of events to review is much easier than going through hours of footage. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

Our company has pilot cars that we use to escort some of our loads. Because their role is different from our drivers, we need the settings on the pickups to be different from the tractors.

I was struggling to change a setting, so I called support. I was told they couldn’t change it because the settings had to be the same as the tractors. I knew that wasn’t right, because our previous manager who oversaw Samsara had the settings set up differently for the tractor versus the pilot car. I went back into the settings and tried again, and I contacted support one more time, but I got the same response.

Later, our company’s Samsara representative reached out to check in. I explained the issue, and she solved it right away. I dislike how confusing the settings can be, and I also didn’t like being told by customer support that changing the settings wasn’t possible when our Samsara rep was able to fix it immediately. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

Samsara’s tracking and cameras have been benefiting our company by helping us know where our drivers are and how they’re doing on the road. Being able to use the camera system to review footage from both inside and outside the vehicle is a huge help when an incident occurs. The cameras and tracking have also made it possible for us to show that multiple incidents were not our fault, either because we were following the law or because we weren’t in the area when the incident happened. Having the ability to quickly pull up evidence that we’re not at fault is valuable not only for our DOT Safety Rating, but also for our insurance premiums. Review collected by and hosted on G2.com.