G2

Brett V.

Supply Chain Solutions Architect

Enterprise (> 1000 emp.)

8/6/2025

"Great solutions on a solid tech stack while partnering with customer to develop their roadmap"

5/5

What do you like best about Samsara?

Samsara’s product managers and solution engineers have been willing to roadmap features - like document workflows, reporting customization, and improving accuracy of speeding and safety events - after hearing how our broadline, stores (retail), and specialty fleets operate. That willingness to co-design is rare. Their REST + webhook stack lets us stream telematics, camera events, and environmental sensor data straight into BigQuery, join it to SAP delivery and route data in dbt, and surface cost-to-serve KPIs in near-real time. Few competitors make end-to-end integration this painless. Fleet-wide consistency (ELD, dash cams, asset gateways, temp probes) matters when you’re mixing tractors, reefer trailers, straight trucks, and yard jockeys. One vendor, one SIM, one RMA process. Near real-time GPS pings, sub-degree temperature resolution, and breadcrumbed video clips give operations and data-science teams the resolution they need for driver coaching, cold-chain compliance, and predictive maintenance. I appreciate that Samsara is working on a routing solution, and partnering with customers to develop it into a mature solution to compete with the likes of Descartes, Roadnet, and Ortec. Review collected by and hosted on G2.com.

What do you dislike about Samsara?

The reporting is clean but rigid within the Samsara dashboard. We still need to call Samsara API endpoints and offer webhook endpoints in order to extract data into our data lake and we build reporting on top of that. We would suggest Samsara consider adopting Looker into their portfolio of offering allowing customer to build out custom reporting and use conversational analytics. Even better is if they offered Analytics Hub integrations, removing our need to build and support brittle data replication pipelines. Two-year default retention is fine for compliance audits but short for longitudinal analytics; fortunately our data pipeline integrations workaround this shortcoming. Unfortunately, Samsara has a number of event feeds that are only offered via webhook integrations and if there is ever a service disruption, it requires us to reach out to professional services to backfill the gap in telemetry or event data; this is incredibly cumbersome and we would appreciate if they offered some way for us to self-serve backfill that webhook event data. Replacement gateways sometimes take weeks to arrive, forcing us to shuffle hardware between depots to avoid telemetry gaps. Review collected by and hosted on G2.com.

What problems is Samsara solving and how is that benefiting you?

Samsara excels when you need enterprise-grade telemetry that plays nicely with your existing data stack and you value a vendor who iterates with you. We use them largely for their vehicle and asset tracking, DOT compliance, and ELD capabilities; but continue to explore them for temperature tracking use cases and most recently their route planning solution. Review collected by and hosted on G2.com.