G2

John M.

Manager of Process & Data

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

2/8/2016

"A great volunteer management solution."

5/5

What do you like best about Samaritan?

There are many things we like about eCoordinator but the thing we like the most is the ease of use from the volunteer's perspective. Volunteers consistently express to us the ease of signing up for shift work and comment positively on the overall look of the volunteer website. Review collected by and hosted on G2.com.

What do you dislike about Samaritan?

The backend of the system can be a bit complex because eCoordinator can do so many things. Training new employees requires a bit of time but once there is some familiarity with the system the employee picks new things up quickly. The backend of the system isn't the most intuitive but accomplished every task set before it. Review collected by and hosted on G2.com.

Recommendations to others considering Samaritan:

We found this to be the most robust solution on the market. There are other solutions that may be more focused in their approach but with as many volunteer opportunities as we have this was our best choice. Review collected by and hosted on G2.com.

What problems is Samaritan solving and how is that benefiting you?

The first problem we were solving is the need for a stable platform that could work in a variety of browsers and screen sizes. Our previous system struggled to keep up with the times but this solution has been great across multiple platforms and across multiple years. Secondly, we wanted a system that was highly usable from the volunteer perspective and this was achieved. Thirdly, we wanted a way to report how many hours were served and we have been able to provide that information. Lastly, we wanted a system that could be edited by our volunteer coordinators rather by only a site administrator or the developer. Since implementation of this solution our coordinators have handled the bulk of the work of setting up opportunities and volunteer management. The only task left to site administrators is setting up new volunteer coordinators when they are hired. Review collected by and hosted on G2.com.