--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4000 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4000 scale: '5' date_modified: '2026-07-21' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,000 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1639 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (799 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (654 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (573 reviews) - Flexibility (545 reviews) - Customer Management (539 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (469 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (390 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (336 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. The perfect CRM, grows with you according to your needs **Rating:** 5.0/5.0 stars **Reviewed by:** Casper P. | Team Lead Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Building onto my previous review, since that AI has been emerging. The CRM system, containing valuable data has become more important, and especially in combination with using AI tools such as GPT and Claude. The ease of integration stands out for Salesforce, and it's importance as has been highlighted. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Perhaps they already offer this, and we're not using it yet, but having a functionality were AI highlights missing information for customers/prospects/accounts would be very interesting, especially if it ties actions to it. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It acts as our main hub. It has all the information about our customers, from start to signature, to being a live customer. On the other side it also provides us with all the information we have on our prospective customers. What we like is that we have so much data and Salesforce helps us to store that date in a structured way, and makes it easy to keep expanding on that data. It also works perfectly within our tech stack ecosystem, where it's our main tool. Without a comprehensive CRM tool such as Salesforce it would be hard to keep track of everything and we'd most likely lose overview and momentum. ### 2. review for the salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Srikanth R. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One of the most exciting updates to Salesforce Headless 360 Platform is its API-first, AI-ready approach. By exposing core platform capabilities through APIs and Model Context Protocol (MCP) tools, developers can build applications and AI agents that interact with Salesforce without relying on the traditional user interface. I also like the new Headless Experience Layer, which lets organizations reuse the same business logic across web, mobile, Slack, and AI-powered experiences while maintaining centralized security and governance. This makes the platform more flexible, scalable, and well-suited for modern, intelligent applications. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Headless 360 Platform could be improved by making onboarding and setup simpler for developers who are new to headless architecture and AI integrations. While its capabilities are powerful, the learning curve can be steep. More guided tutorials, streamlined configuration, and enhanced debugging tools would make it easier to adopt and help teams become productive more quickly. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is very benefited for ticketing purpose and client communication it will helps us to discuss easily. It is one of the easiest and helpful in our daily day to day work life. ### 3. Flexible, Scalable Platform That Powers Modern Apps with Salesforce Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Dev P. | Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like most about the Salesforce Headless 360 Platform is its flexibility and scalability. It integrates smoothly with different systems through APIs, supports custom development, and makes it easier to build modern applications while still taking advantage of Salesforce’s security and reliability. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One downside is that the platform has a steep learning curve, particularly for new users. Some of the more advanced features take considerable configuration or development effort to set up properly, and licensing costs can become expensive as business needs expand. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Headless 360 Platform helps us address integration and customization challenges by letting different applications and services connect through APIs. With this approach, we can build more flexible solutions, automate business processes, and deliver consistent experiences across multiple channels. It also helps reduce development time and improve overall efficiency. ### 4. Salesforce Handles Complex Workflows Well But Maintenance Gets Heavy **Rating:** 4.0/5.0 stars **Reviewed by:** Kaleem A. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The biggest advantage for me honestly is how much manual work we were able to eliminate once Flows, approvals, and notifications were configured properly. Before that teams were constantly following up in Slack, checking spreadsheets or manually updating records and it quickly turned into a mess as our processes started to scale. I’m more on the admin/developer side, so I spend most of my time on things like Flow Builder, sandbox testing, approval automation and custom object handling. When the setup is done right, Salesforce becomes really powerful because a lot of repetitive work simply runs automatically in the background. I also appreciate that the platform is flexible enough to support custom business logic instead of forcing everything into one fixed structure. That said, it definitely takes planning because even a small automation change can unexpectedly impact other workflows if governance is weak. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The complexity ramps up very quickly once multiple Flows, Apex classes, permission sets, integrations, and approval chains start interacting with each other. Things can feel manageable at first but later on debugging automation issues can honestly become frustrating, especially in older orgs where different teams have added logic over time. We’ve also run into situations in sandbox where overlapping Flows triggered the wrong actions or where similar classes behaved unexpectedly because of automation conflicts. That’s why I still don’t fully trust AI generated workflow suggestions unless I manually validate everything first. Pricing and licensing can get confusing too once Data Cloud, AI capabilities, and additional Salesforce products start getting layered together. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** For us, the biggest improvement has been reducing the amount of manual coordination between the operations, sales and support teams. Previously people were constantly switching between spreadsheets, Slack updates, reports, dashboards, and records just to understand what was happening with leads, approvals and pending actions. Now, most of that workflow is centralized inside Salesforce. We rely heavily on Flows, approvals, notifications, reporting and automation and it has saved a lot of repetitive admin work, especially around lead routing, follow-ups and operational tracking. The AI side still feels early and the generated actions or suggestions aren’t always fully reliable yet. That said, for summaries, quick context and cutting down smaller repetitive tasks, it’s already been useful in day to day work. ### 5. Salesforce Headless 360 Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsh Y. | Business Intelligence Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One of the best features that I like about Salesforce platform is its ability to be customized to suit individual needs. It provides a comprehensive view of customer data, leading to better messaging and outreach. Now, with added AI features that actually work like they're designed to do, it's a great add-on. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The disadvantages of Salesforce include complexity, which can make it difficult to customize for small businesses and over-customization can lead to a clunky system. Additionally, Salesforce can be expensive and require a steep learning curve. They now heavily market AI, which in many instances are not needed. Microsoft has copilot which seamlessly integrates with Microsoft Dynamics and this is what Salesforce should aim for. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The benefits of Salesforce include keeping all customer data in one place, making it easier to manage customer relationships,utilizing data analytics tools to understand customer problems and helping to resolve customer issues faster and improve support agent response time ### 6. Activity-Driven Automation Falls Short: LastActivityDate and EAC Limitations **Rating:** 1.5/5.0 stars **Reviewed by:** Brian G. | ops, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The core Lead object is genuinely flexible. Standing up custom fields, a BDR work queue report, and leadership-facing dashboards took hours, not weeks, and everything I built has held up. Reporting is best in class once the underlying data is clean, and the Lead-to-Opportunity path is well thought out. For a small sales team replacing a spreadsheet, the out-of-the-box structure covers most of what you need on day one. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Activity-driven automation is where this fell apart for us, and we still have not solved it. Our requirement was simple on paper: when a rep touches a lead, advance that lead's cadence stage automatically. Every path we tried hit a wall. A record-triggered flow on the Lead using LastActivityDate as the entry condition builds cleanly, validates, activates, and then simply never fires. LastActivityDate is system-calculated and the background update is not treated as an edit to the Lead, so Lead-based automation is bypassed. There is no error and no warning. It looks healthy in Flow Builder and does nothing. Support's recommendation was to rebuild the trigger on the Task object filtered on WhoId. Reasonable in theory, but Einstein Activity Capture does not write captured emails as Task records. They live outside the org and surface as virtual records on the timeline, so there is no record for a Task-triggered flow to fire on. Emails are visible but not usable by automation. The Summer '25 sync setting addresses part of this, but it is conditional and does not backfill history. Separately, EAC authenticates against a single mailbox, so mail sent from a Google Workspace send-as alias does not get captured at all. We only found that by testing it ourselves. None of these limitations are surfaced in the product where you would encounter them. You discover each one after building something that quietly does not work. Our case has been open through multiple support rounds and is now with our account rep, still unresolved. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We moved outbound lead tracking off a shared spreadsheet and into Salesforce. Lead visibility, prioritization, and leadership reporting all improved immediately, and the daily work queue is now a real system of record rather than a tab someone forgets to update. The automation half is still outstanding. Our BDR advances cadence stages manually, which is the exact task the project was meant to eliminate. ### 7. Agentforce 360 Platform: Integrated ecosystem that drives automation and productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Eder S. | Soluções Salesforce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like most about the Agentforce 360 Platform is that everything is very interconnected in one place. Data, automations, and now AI agents work together in a well-integrated way, which makes day-to-day work much easier. I also find it interesting how the platform allows you to automate more complex processes, not just simple tasks. This ultimately leads to real productivity gains. Another strong point is that it leverages the entire Salesforce ecosystem, so you don't need to rebuild everything from scratch to evolve with AI. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I don't like about the Agentforce 360 Platform are some of the lighter day-to-day aspects. First, at times the configuration can be a bit confusing, especially for those who are not very familiar with the Salesforce ecosystem. Second, depending on the volume of automations and customizations, management and organization can become a bit complex. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Agentforce 360 Platform has greatly helped to solve the need to develop and automate processes more quickly, without relying so heavily on traditional development. Previously, many demands took longer to implement and required greater technical effort. With the platform, we were able to create applications and automations more quickly, using low-code resources, which significantly accelerated deliveries. Furthermore, integration with data and other Salesforce products greatly facilitates the construction of more complete solutions. This has brought more productivity to the team, reduced the implementation time of new demands, and provided more flexibility to evolve processes as needed by the business. ### 8. A Complete Enterprise Platform for Integration, Automation, and AI **Rating:** 3.0/5.0 stars **Reviewed by:** Vaibhav K. | Salesforce Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Agentforce 360 Platform is its well-rounded capabilities across UI/UX, integrations, performance, and AI-driven features, making it a strong foundation for enterprise applications. The UI/UX is intuitive and modern, with flexible customization options that make it easy for both developers and business users to navigate and build solutions efficiently. The low-code capabilities significantly improve productivity and reduce development time. One of the biggest strengths is its integration ecosystem. The platform enables seamless connectivity with Salesforce products and external systems via APIs, connectors, and middleware, allowing organizations to create a unified data layer and automate end-to-end business processes. In terms of performance, the platform is highly reliable and scalable, capable of handling large volumes of data and complex transactions with consistent uptime and stability. While the pricing is on the higher side, it delivers strong ROI through automation, faster time-to-market, and improved operational efficiency, making it a worthwhile investment for long-term digital transformation. The support and onboarding experience is also solid, with extensive documentation, Trailhead resources, and an active community. Salesforce support and partner ecosystem further enhance implementation and troubleshooting. Lastly, the AI and intelligence capabilities, especially with Agentforce and Einstein, add significant value by enabling automation, predictive insights, and enhanced customer and employee experiences. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** While Agentforce 360 Platform is powerful, there are a few areas that could be improved. The pricing can be a concern, especially for small to mid-sized organizations. Licensing, add-ons, and implementation costs can add up quickly, making it less accessible without a clear ROI plan. The platform also has a steep learning curve. Despite its low-code capabilities, understanding the full ecosystem—especially for complex integrations and advanced customizations—requires significant expertise. From a UI/UX perspective, while generally good, some areas still feel fragmented across different modules, and navigating between legacy and modern interfaces can occasionally impact user experience. Performance is usually strong, but in highly customized or heavily integrated environments, there can be occasional latency or governor limit constraints that require careful design considerations. Support is helpful, but response times and resolution quality can sometimes vary depending on the issue severity and support tier. Lastly, while AI capabilities are promising, features like Agentforce and Einstein may require additional setup, data readiness, and licensing, which can slow down adoption and limit immediate value realization. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform helps solve the challenge of fragmented systems and disconnected data across the organization. By providing a unified platform, it enables us to integrate multiple applications, APIs, and data sources into a single ecosystem, which improves data visibility and consistency. It also addresses inefficiencies in manual and repetitive processes. With its automation capabilities, we are able to streamline workflows, reduce human errors, and improve overall operational efficiency. This has significantly reduced turnaround time for key business processes. Another major problem it solves is the lack of scalability in traditional systems. The platform allows us to build and extend applications quickly, supporting growing business needs without major rework. Additionally, it helps bridge the gap between business and IT teams through its low-code capabilities, enabling faster development and collaboration. The benefits we’ve seen include faster time-to-market, improved productivity, better decision-making through unified data, and the ability to deliver more connected and personalized customer experiences. ### 9. The platform that empowers Ticket Management, with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One of the best things about Salesforce that we found is the user interface itself. It's pretty responsive and the overall UI is pleasing to us as well as to our clients. To an extent, it's also intuitive, where you can figure out where to find things. It gives us ample choice over the kind of action we want to perform, so it's customizable to an extent. When I say it's responsive, it's about interacting directly with the cases or the tickets, and changes are almost immediate. The over user experience is also convenient with new cases opening up in seperate panes within the same window/tab. Even as admin users, it's pretty straightforward and convenient for us to change a lot of things, including the case details as well as account/contact details for users. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I would say one of the biggest things that could be improved maybe is adding in a better tutorial because there is a certain complexity and a learning curve to Salesforce. And while it is very powerful, it can feel a little bit overwhelming, especially for beginners. So for the initial setup, it often requires skilled users or admins. And for even configuring the user itself, there is a certain extent of technical knowledge required. So to overcome all of these, there can be a good tutorial or some quick overviw that can be introduced. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform handles our ticket management and standardizes our ITIL process. It addresses client-raised problems and incidents while providing a responsive, intuitive, and customizable user interface for managing cases and account details. ### 10. Unmatched Scalability and Integrations with Strong ROI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best: The sheer scalability and the seamless integrations ecosystem are unmatched. Agentforce 360 (formerly Salesforce) has become our single source of truth; we’ve connected our marketing automation and customer support tools effortlessly, keeping performance fast and data essentially lag-free. The UI/UX has evolved beautifully. The drag-and-drop Lightning App Builder and Flow Builder save our operations team hours every week compared to the older, hard-coded workflows we used to rely on. On the AI/intelligence side, the built-in predictive insights handle routine lead scoring with impressive accuracy, which has drastically improved our team’s conversion rates. While the pricing is premium, the ROI is undeniable once the platform is fully adopted. On top of that, their onboarding and support resources (like Trailhead) made training new hires smooth, self-paced, and easy to standardize. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I dislike: While the platform is powerful, the overall complexity of the UI/UX creates a steep learning curve for new users, which can significantly affect our onboarding timelines. The standard setup also tends to feel cluttered, and it often takes substantial admin customization to make the experience more streamlined and intuitive. In addition, although the AI/Intelligence features show promise, they frequently depend on immaculate data hygiene to deliver accurate insights; if the underlying data isn’t close to perfect, the suggestions can end up feeling irrelevant. From a financial standpoint, the pricing model is premium. Once you add the cost of third-party integrations or custom development to address minor performance lags during peak data syncs, it can take longer than expected to reach a strong ROI. I’d like to see more out-of-the-box, intuitive UI layouts, along with more predictable pricing that better supports mid-market scaling. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We used to struggle with scattered customer data and disconnected tools, but now we rely on Agentforce 360 as our single source of truth. Its robust integrations have unified our pipeline, and the clean UI/UX lets our team update records in seconds without jumping between systems. Overall, this shift has improved our system performance and reduced our sales cycle by 15%, delivering a massive ROI despite the high upfront pricing. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews/salesforce-headless-360-platform-formerly-salesforce-platform-review-2557963?section=pricing&secure%5Bexpires_at%5D=2026-07-21+12%3A12%3A42+-0500&secure%5Bsession_id%5D=6640e231-9b68-42e8-9d33-bb8980c42bde&secure%5Btoken%5D=3e91ccdf1815fec625b112e9c75a78b47c0bc4384de90a5e01cc2f821a743d2d&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[iWave](https://www.g2.com/products/iwave/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Jurist](https://www.g2.com/products/jurist/reviews) - [Juro](https://www.g2.com/products/juro/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE IVRS](https://www.g2.com/products/mcube-ivrs/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews) - [MultiSync Made Easy](https://www.g2.com/products/multisync-made-easy/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Proshort](https://www.g2.com/products/proshort/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [RentalMan ERP](https://www.g2.com/products/rentalman-erp/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shift Admin, a QGenda Company](https://www.g2.com/products/shift-admin-a-qgenda-company/reviews) - [Sign Made Easy](https://www.g2.com/products/sign-made-easy/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium](https://www.g2.com/products/tealium-2026-07-21/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,518 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)