G2

Preet B.

Sr Business Analyst

Mid-Market (51-1000 emp.)

9/14/2026

"Seamless Salesforce Integration with a Scalable, Self-Service Ordering Portal"

5/5

What do you like best about Salesforce B2B Commerce?

What I like best about Salesforce B2B Commerce is how seamlessly it integrates with the Salesforce platform, providing a unified experience across sales, customer service, and e-commerce. It enables customers to easily place orders, view pricing, and access account-specific information through a self-service portal.

The platform is highly scalable and configurable, allowing businesses to streamline ordering processes, improve customer experience, and reduce manual effort. Its integration with Salesforce data also provides better visibility into customer activity and supports more informed business decisions. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

While Salesforce B2B Commerce is a powerful platform, it can be complex to implement and customize, especially for organizations with unique business processes. Some configurations require specialized technical knowledge, and the overall cost can be significant for smaller organizations. However, its strong Salesforce integration and scalability generally outweigh these challenges. Review collected by and hosted on G2.com.

What problems is Salesforce B2B Commerce solving and how is that benefiting you?

Salesforce B2B Commerce helps solve the challenge of managing complex B2B ordering processes by providing customers with a self-service experience for browsing products, viewing account-specific pricing, and placing orders online. This reduces manual order entry, improves efficiency, and makes it easier for customers to do business with us.

The biggest benefit is increased visibility and automation across the sales and ordering process. Because it's integrated with Salesforce, teams have access to real-time customer and order information, which improves collaboration, reduces administrative effort, and helps deliver a better overall customer experience. Review collected by and hosted on G2.com.