--- title: SailPoint Reviews meta_title: 'SailPoint Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 179 reviews by the users' company size, role or industry to find out how SailPoint works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 179 scale: '5' date_modified: '2026-07-13' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # SailPoint Reviews **Vendor:** SailPoint **Category:** [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam) **Average Rating:** 4.5/5.0 **Total Reviews:** 179 ## About SailPoint SailPoint is the leader in identity security for the modern enterprise. Harnessing the power of AI and machine learning, SailPoint automates the management and control of access, delivering only the required access to the right identities and technology resources at the right time. Our sophisticated identity platform seamlessly integrates with existing systems and workflows, providing the singular view into all identities and their access. We meet customers where they are with an intelligent identity solution that matches the scale, velocity and environmental needs of the modern enterprise. SailPoint empowers the most complex enterprises worldwide to build a security foundation grounded in identity security. ## SailPoint Pros & Cons **What users like:** - Users appreciate the **ease of use** with SailPoint, simplifying access management across multiple applications and services. (36 reviews) - Users appreciate the **centralized visibility and automated access control** of SailPoint, enhancing identity governance and security. (30 reviews) - Users value the **exceptional security features** of SailPoint, benefiting from automated controls and simplified compliance management. (24 reviews) - Users value SailPoint for its **robust identity management features** , which enhance security and streamline access reviews. (21 reviews) - Users value the **easy integration with multiple applications** in SailPoint, enhancing access management and control. (21 reviews) - Access Control (18 reviews) - Users value the **automation of access reviews** in SailPoint, enhancing security and simplifying user permission management. (17 reviews) - Efficiency (17 reviews) - Users praise the **excellent customer support** from SailPoint, enhancing their access management and cybersecurity processes effectively. (16 reviews) - Easy Integrations (16 reviews) **What users dislike:** - Users express concern over **slow feature implementation** and support team's reluctance for timely resolution, affecting overall satisfaction. (17 reviews) - Users express frustration with **poor customer support** , mentioning delays and difficulties in communication and resolution. (16 reviews) - Users face challenges with **missing features** in SailPoint, impacting ease of use and complicating upgrades and governance efforts. (14 reviews) - Users find SailPoint to be **expensive** , with high costs for implementation and customization requiring outside assistance. (12 reviews) - Users experience a **difficult learning curve** with SailPoint, especially those lacking formal training or programming skills. (11 reviews) - Implementation Difficulty (11 reviews) - Users are frustrated with the **high costs** for additional features and the reliance on an expensive token system. (10 reviews) - Feature Limitations (10 reviews) - Limited Customization (10 reviews) - Users find the **complex setup** of SailPoint time-consuming and requiring significant expertise for effective implementation. (9 reviews) ## SailPoint Reviews ### 1. Identity Governance and Compliance Visibility for Complex Enterprises **Rating:** 4.0/5.0 stars **Reviewed by:** Chardae A. | Identity Access Management Admin, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SailPoint?** SailPoint stands out for its strong identity governance capabilities, helping manage user access through automated provisioning, access certifications, and policy enforcement. It’s highly flexible and customizable, which makes it a good fit for complex enterprise environments. The platform also delivers clear visibility into who has access to what, and it supports compliance by maintaining detailed audit trails. **What do you dislike about SailPoint?** Customizations such as rules and workflows can be challenging to debug and manage, especially in larger environments. The user interface also feels less intuitive than many newer tools, which can make day-to-day use harder for both end users and administrators. On top of that, upgrades and integrations tend to be resource-intensive and usually require careful planning and thorough testing to avoid issues. **What problems is SailPoint solving and how is that benefiting you?** SailPoint addresses the challenge of managing user access across multiple systems by automating provisioning, deprovisioning, and access reviews. This reduces manual effort and helps minimize errors, which in turn improves overall efficiency. ### 2. SailPoint Software Review: Streamlining Identity Governance for Modern Enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Rishikkesh B. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about SailPoint?** SailPoint excels by delivering a unified identity governance platform that’s both powerful and user‑friendly. Its extensive connector library, real‑time analytics, and robust compliance controls make it ideal for scaling enterprise security and simplifying access management. **What do you dislike about SailPoint?** I find SailPoint’s licensing model a bit opaque, and the initial configuration can be time‑consuming for complex environments. Additionally, some users report that the UI, while powerful, has a steep learning curve for new administrators. **What problems is SailPoint solving and how is that benefiting you?** SailPoint solves the core identity‑governance challenge of ensuring that the right people have the right access at the right time—automating provisioning, enforcing least‑privilege policies, and providing audit‑ready evidence. For me, this translates to faster onboarding, reduced risk of insider threats, and a single source of truth that keeps compliance teams confident and regulators satisfied. ### 3. SailPoint: Robust Identity Governance with a Steep Complexity Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Reynold R. | Senior Associate Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2026 **What do you like best about SailPoint?** SailPoint excels at automating the user lifecycle. It has significantly reduced the manual workload for our IT team during onboarding and offboarding by ensuring new hires have the right access on day one, and that access is revoked immediately when someone leaves the company. **What do you dislike about SailPoint?** SailPoint is a robust identity management solution, but many users find the implementation complex and the learning curve steep. In practice, it often requires specialized technical expertise, which can make deployment and ongoing maintenance resource-intensive. On top of that, the high licensing costs and an interface that can feel unintuitive at times may be notable drawbacks, especially for smaller organizations. **What problems is SailPoint solving and how is that benefiting you?** SailPoint helps solve “access sprawl” by automating how identities are managed across both cloud and on-premise systems. It benefits me by ensuring secure, day-one access to the tools I need, while also reducing manual work for IT teams. By enforcing least-privilege access and automating compliance audits, it can significantly reduce security risk and cut down on operational overhead for organizations. ### 4. Continuous Compliance Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Evangelist Michael F. | Missionary/Evangelist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about SailPoint?** SailPoint simplifies the process of submitting access requests for multiple applications, whether the request is for myself or for an entire team. The workflow provides clear visibility into the current stage of each request, allowing me to easily identify pending actions and follow up with the appropriate approvers to ensure timely completion. I primarily use SailPoint for internal access management, especially during the onboarding process for new team members. Our Development team requires access to a specific set of applications and resources, and SailPoint efficiently manages the entire provisioning process. Compared to traditional request methods such as JIRA or IT helpdesk tickets, SailPoint’s integration offers a more streamlined, transparent, and efficient approach to managing application access and user permissions. **What do you dislike about SailPoint?** The process of manually reviewing and tracking who has access to which resources can feel outdated and complicated for managers. What should be a straightforward task can become unnecessarily time-consuming and difficult to manage. While SailPoint offers extensive customization capabilities through custom coding, this flexibility can sometimes introduce challenges. Excessive customization may create complications during future upgrades, as custom code can become incompatible with newer versions, resulting in additional maintenance efforts and unexpected workload. **What problems is SailPoint solving and how is that benefiting you?** Managing access requests for my team has become much easier. I can quickly submit requests for applications or permissions, whether they are needed for myself or for multiple team members at the same time. One of the features I value most is the simplicity and transparency of the workflow. I can easily track the status of each request and identify exactly where it is pending, allowing me to contact the right person without unnecessary follow-ups. This visibility has significantly reduced delays and improved overall efficiency. ### 5. Streamlined Access Certifications That Keep Us Audit-Ready Year Round **Rating:** 4.5/5.0 stars **Reviewed by:** anand a. | Security Architect, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about SailPoint?** SailPoint IdentityNow has completely transformed how we manage access certification campaigns. What used to be a manual, spreadsheet-driven process is now automated and trackable from a single platform. Certifiers get clear, actionable access reviews and our compliance team has full visibility into campaign progress in real time. The ability to schedule recurring certifications has taken enormous pressure off our team during audit season. **What do you dislike about SailPoint?** The campaign configuration options can feel rigid at times — more flexibility around custom certification workflows and reviewer escalation paths would be a great improvement. The UI, while clean, can also feel slow when loading large certification campaigns with thousands of entitlements **What problems is SailPoint solving and how is that benefiting you?** Before IdentityNow, our access review process was entirely manual and prone to human error — reviewers would rubber-stamp approvals without proper context. IdentityNow solved this by surfacing meaningful access data alongside each entitlement so reviewers can make informed decisions. This has significantly improved the quality of our certifications, reduced our audit preparation time, and given us a defensible, documented trail for compliance purposes. Our internal audit team now has full confidence in our access review process. ### 6. Transparency and Automated Onboarding That Makes Work Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SailPoint?** I like how it creates transparency and consolidates employee profiles, while also enabling automation for onboarding and offboarding. Overall, it makes our lives easier by streamlining processes, enabling automation, and reducing manual work. The support team is great as well—they usually respond quickly and provide solutions in a short time. **What do you dislike about SailPoint?** Nothing major at the moment, but the reporting tools within ISC aren’t very user-friendly, which makes it difficult to pull statistical data. **What problems is SailPoint solving and how is that benefiting you?** It handles the onboarding and offboarding process in our company, which reduces manual work and frees our employees to focus on more important tasks. It also sets standards across the organization, enabling users to self-service requests through an automated workflow. The system’s performance is good as well, and so far we haven’t experienced any, or very little, downtime. ### 7. Automation of access by roles: more efficiency and less risks **Rating:** 4.5/5.0 stars **Reviewed by:** oscar R. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about SailPoint?** The automation of access through role-based permission assignment and policies significantly reduces operational time and, above all, decreases the risks of unauthorized access. **What do you dislike about SailPoint?** When errors occur, the search for technical documentation is very limited, if not nonexistent. Additionally, they could improve the response times of their technical support. **What problems is SailPoint solving and how is that benefiting you?** Mainly, it helps in the automation of access, solving the problem of long waiting times for access approval to certain organizational resources. It also contributes to security and the alerting of suspicious access, allowing actions to be taken on those alerts. Additionally, it helps with regulatory compliance related to the protection of user accounts. ### 8. Resourceful Identity And Access Management Solutions, but Expensive Fee **Rating:** 4.5/5.0 stars **Reviewed by:** Rinalon E. | Threat Intelligence Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about SailPoint?** SailPoint provides users with robust identity governance measures, which helps in lifecycle management, access reviews and certifications The program accommodates significant automation, and this includes role changes, onboarding and even off boarding, and this reduces manual provisioning Companies with millions of users finds SailPoint very helpful and this facilitates the handling of complex queries and tasks The software coordination with multiple applications makes it more enterprising The insights for risks and security scores are AI driven and very accurate **What do you dislike about SailPoint?** SailPoint has an implementation that is complex and it can take multiple months The costs escalates, making it more expensive than expected **What problems is SailPoint solving and how is that benefiting you?** SailPoint is helpful in managing security risks, and all the access sprawl and this eliminates any outdated access The app eliminates manual identification and this is replaced with proper automation The software allows satisfying audit and compliance, something that gives users ability to review any security concerns We get a comprehensive visibility on matters access and those who are in our systems The tool detects any insider threats and all the unusual patterns are captured and processed ### 9. SailPoint Delivers Scalable, Audit-Ready Identity Governance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about SailPoint?** We use SailPoint primarily for identity governance, and it has been very effective in giving us a clear, centralized view of who has access to what across our environment. Its strongest value for us is in access certifications, audit readiness, and policy-based controls, which are critical in a regulated enterprise. SailPoint has also helped us automate joiner, mover, and leaver processes, reducing manual access management and limiting excess or orphaned access over time. The role- and policy-driven model supports our least-privilege goals and separation-of-duties requirements, and its integrations work well across hybrid and cloud systems. This isn’t a lightweight IAM tool; it’s built for scale, governance, and long-term identity hygiene. For large organizations that need structured, auditable access control and sustained risk reduction, SailPoint has proven to be a solid, reliable platform. **What do you dislike about SailPoint?** Our onboarding experience wasn’t the best. Our system integrator wrote custom code instead of using out-of-the-box functionality. In addition, the SI used AI to try to translate data from our homegrown IGA, and it wasn’t accurate in how it lined up the data. Then, once we were onboarded, we lost our sales rep. Shortly after that, the customer service team was turned into a pool of resources rather than dedicated support, so we weren’t given the customer support or guidance we needed. However, this has been resolved and now being supported appropriately. **What problems is SailPoint solving and how is that benefiting you?** We’re now at a point where we’re consistently audit-ready, with recertification campaigns and approval reports available in a very short amount of time, instead of relying on much longer manual validation processes. Additionally, we’re speeding up our provisioning and deprovisioning activities, which helps us keep access changes moving quickly and more smoothly overall. ### 10. Streamlined Identity Management with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jonny W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about SailPoint?** I use SailPoint as the Identity Management System for identity, governance, and administration at my enterprise level healthcare organization. I like that SailPoint allows us to set up access automation, reducing the time spent on provisioning and deprovisioning accounts. The ability to automate these processes is very valuable, saving many hours of work and ultimately money each week. I appreciate using Role Based Access Control, which ensures that people are given the least access required and can demonstrate this to auditors. I also love the flexibility to create automation and continually build, grow, and improve it, enabling our identity and access structure to scale with the organization. SailPoint is connected to various applications like Active Directory, Entra ID, Outlook, and Epic, and it assists with all of them. The vendor provided hands-on expert help during the implementation, which was essential given the complexity of the setup. **What do you dislike about SailPoint?** SailPoint's built-in AI agent, the Harbor Pilot, is very basic and rudimentary compared to agents like Copilot. It seems to be a work in progress still. It could be improved to be more of an Identity Copilot, with visibility into the status of connected applications and identity states. **What problems is SailPoint solving and how is that benefiting you?** I use SailPoint to automate provisioning and deprovisioning, reducing manual work and saving time. It improves identity and access visibility, enhances security with least privilege access, and scales our identity management efficiently. ## SailPoint Discussions - [What is SailPoint used for?](https://www.g2.com/discussions/sailpoint-what-is-sailpoint-used-for) - 2 comments - [What database does SailPoint use?](https://www.g2.com/discussions/what-database-does-sailpoint-use) - 1 comment - [What is SailPoint used for?](https://www.g2.com/discussions/what-is-sailpoint-used-for) - 2 comments - [View SailPoint pricing details and edition comparison](https://www.g2.com/products/sailpoint/reviews/sailpoint-review-4751695?section=pricing&secure%5Bexpires_at%5D=2026-07-13+16%3A07%3A26+-0500&secure%5Bsession_id%5D=b09e416c-943d-474a-8205-8fd837fcd317&secure%5Btoken%5D=9e6fc88b8b12294ee9005a283d69963396c3949312c55e064f19b1bee6f470ea&format=llm_user) ## SailPoint Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [ActiveDirectory Domain Controller for Windows 2016](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews) - 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[Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Treasure Data Customer Data Platform](https://www.g2.com/products/treasure-data-customer-data-platform/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## SailPoint Features **User on/off Boarding** - Self Service Access requests - Smart/Automated Provisioning - Role Management - Policy Management - Access Termination - Approval Workflows **Tracking** - Spend Tracking - SaaS Utilization Tracking - User Sentiment Tracking **Administration** - Bi-Directional Identity Synchronization - Policy Management - Cloud Directory - Application Integrations **Functionality** - Structure type - Contextual search - Template algorithms - Custom algorithms - False-positive management - Multiple file and location types - Real-time monitoring - Dashboard - Compliance - Reporting **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Monitoring** - Investigate - Monitoring - Misconfigurations - Integrate - Visability **Access control - Cloud Infrastructure Entitlement Management (CIEM)** - Policy Management - Fine-Grained Access Control - Role-Based Access Control (RBAC) - AI-driven access control **App Management** - App Usage Monitoring - Custom Workflows - Shadow IT Discovery - Self-Service App Store - Centralized Management Console - Onboarding & Offboarding Automation **Discovery & Classification - Data Security Posture Management (DSPM)** - Continuous real‑time monitoring - Discover & classify sensitive data - Custom classification support **Lifecycle & Provisioning - Non-Human Identity Management (NHIM) Solutions** - Credential Rotation & Revocation - Automated Registration & Provisioning - De-Provisioning & Retirement **User Maintenance** - Self Service Password Reset - Bulk Changes - Bi-directional Identity Synchronization **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Management** - Contract Management - Application Catalog - Dashboards and Visualizations **Authentication ** - Multi-Factor Authentication - Biometric Authentication - Other Authentication Methods - Role-Specific Authentication ** Type** - On-premises solution - Cloud-solution **Remediation** - Remediation - Audit **Monitoring - Cloud Infrastructure Entitlement Management (CIEM)** - Monitoring - AI-based detection **Security** - Role-Based Access Control - Threat Detection Alerts - Compliance Monitoring **Agentic AI - Sensitive Data Discovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Risk Prioritization - Data Security Posture Management (DSPM)** - Detect excessive entitlements & toxic combinations - Compliance posture assessment - Risk‑based exposure scoring **Access, Authentication & Authorization - Non-Human Identity Management (NHIM) Solutions** - Fine-Grained Access Control - Machine-Native Authentication Methods - Contextual / Just-In-Time Access **Governance** - Identifies and Alerts for Threats - Compliance Audits **Security** - Data Security - Data loss Prevention - Security Auditing **Administration** - Database Management - Deduplication - Backup - API / integrations **Insights** - Recommendations - Spend Forecasting and Optimization - Peer Benchmarking - Reporting **User Experience** - Self-Service Experience - Mobile App Usability - Multilingual Support ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Auditing - Cloud Infrastructure Entitlement Management (CIEM)** - Visibility - Compliance Reporting **AI Features** - Auto-fill Custom App Details - AI Assistant **Remediation & Governance - Data Security Posture Management (DSPM)** - Guided remediation actions - Integration with enforcement tools - Track remediation progress & trends **Visibility, Governance & Compliance - Non-Human Identity Management (NHIM) Solutions** - Policy Enforcement & Governance - Audit Logging & Activity Monitoring - Integration with IAM/Cloud/DevOps Ecosystem - Discovery & Inventory of Non-Human Ids **Administration** - Reporting - Mobile App - Ease of set up for target systems - APIs **Identity** - SSO - Governance - User Analytics **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Spend Management** - Budget Tracking - Vendor Consolidation Insights - Renewal Notifications - AI Contract Parsing - Cost Allocation - Renewal Spend Forecasting **Agentic AI - SaaS Spend Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **Agentic AI - SaaS Management Platforms (SMP)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top SailPoint Alternatives - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,280 reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - 4.5/5.0 (872 reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - 4.5/5.0 (3,888 reviews)