G2

Helen O.

Travel Producer | Virtuoso Travel Advisor

Hospitality

Small-Business (50 or fewer emp.)

7/19/2026

"Safari Portal Streamlines the Entire Client Journey with Excellent Support"

5/5

What do you like best about Safari Portal?

What I like most about Safari Portal is how it brings the entire client journey into one clear, organised system. I can create personalised Lookbooks and itineraries, collect essential travel details through forms, manage bookings, and give each client their own Travel Dashboard. It makes complex, tailor-made travel much easier to plan, organise, and present, while giving clients a single place to find everything related to their trip.

The onboarding is patient, flexible, and thorough. It can take time to understand everything the platform can do, but your onboarding specialist stays with you and helps you find the best way to use it for your own business.

The support is excellent. My contact person is always ready to help, and if they are unavailable, I can message the support team and, just like that, an answer arrives.

The AI-powered Magic Import is a genuine timesaver, and I look forward to seeing how the upcoming updates make the platform even more useful. I also appreciate the 30-minute update sessions. They are practical, packed with relevant information and, best of all, they actually finish on time.

I have not yet explored the integrations in depth, but that is something I am looking forward to doing. So far, the system’s performance has been consistently smooth, with no delays or hiccups.

Rachel and her team genuinely understand travel designers and the realities of our work. That combination of strong technology and personal support is what makes Safari Portal stand out for me. Review collected by and hosted on G2.com.

What do you dislike about Safari Portal?

So far, I have not encountered anything significant that I dislike about Safari Portal itself. The only limitation I have noticed relates to the third-party translation service available through the platform, which sometimes requires manual corrections in Finnish. This is not Safari Portal’s own translation technology, and their support team is always responsive when I flag an issue. Review collected by and hosted on G2.com.

What problems is Safari Portal solving and how is that benefiting you?

As an independent travel producer, I need to manage many moving parts without losing sight of the individual client. Safari Portal solves the problem of fragmented information by bringing client details, inspiration, proposals, itineraries, bookings and travel documents into one system.

This reduces repetitive manual work, saves time and lowers the risk of important details being missed. It also gives me a clear overview of each journey from the first enquiry to the client’s return home.

For my clients, the Travel Dashboard provides one reliable place to find their itinerary, documents, messages and other essential information. For me, this means I can spend less time managing administration and more time designing thoughtful, tailor-made journeys while maintaining the personal service my clients expect. Review collected by and hosted on G2.com.