When setting up our program, the SaaSquatch team was very willing and accommodating in giving us a helping hand. We had a Slack channel created between our team and the SaaSquatch team, which made the entire communication process much more seamless. They quickly answered all inquiries we had. Overall, we like that SaaSquatch automates the link generation and reward distribution process for our customer referral program. As a result, so much time is saved, and we're able to reinvest this time into other aspects of our program/overall business. Review collected by and hosted on G2.com.

There was a way more significant lift for the technical setup than our dev team had expected (from coming out of the calls with SaaSquatch during our evaluation process). As a result, much more time and resources went into the setup process than we originally intended. Once we finished setup and it came to the point where our program was live, we encountered some setbacks with the reporting tool. For instance, the filter functionality for reports is quite limited (e.g. you can't filter by segment). Review collected by and hosted on G2.com.