G2

Jenny S.

General Manager/Payroll Administrator

Mid-Market (51-1000 emp.)

9/3/2026

"Reliable, Easy-to-Use Payroll with Excellent Customer Service"

5/5

What do you like best about RUN Powered by ADP?

I’ve had a very positive experience with RUN Powered by ADP. I use the platform regularly to manage payroll for our business, and I appreciate how straightforward and reliable the process is. Running payroll is easy, employee information is well organized, and I can quickly make adjustments or find the information I need without spending a lot of time navigating the system.

What really stands out to me is the customer service. Payroll questions can often be time-sensitive, and I’ve consistently been able to get the help I need when something comes up. The representatives I’ve worked with have been knowledgeable, responsive, and willing to take the time to make sure an issue is fully resolved rather than simply providing a quick answer.

For a small business, having a payroll system that is dependable and easy to manage is incredibly important. RUN has made our payroll process much more efficient, and knowing that I have access to helpful support when I need it gives me a lot of confidence in the service. Overall, I’ve been extremely happy with my experience with ADP RUN. I think RUN Powered by ADP provides very good value for the cost. Payroll is such an important part of running a business, and having a system that is reliable, easy to use, and backed by responsive customer service is worth the investment. The amount of time it saves me each pay period, along with having knowledgeable support available when I need it, makes the cost feel justified. Overall, I feel like we receive a strong level of service for what we pay. Review collected by and hosted on G2.com.

What do you dislike about RUN Powered by ADP?

There honestly isn’t much that I dislike about the platform. Some of the more specialized administrative functions can take a little time to locate if they aren’t things you use frequently. There are also occasions when I need assistance figuring out exactly where a particular setting or report lives within the system. That said, those situations have been relatively minor, and ADP’s customer service has always been helpful when I’ve needed guidance. Review collected by and hosted on G2.com.

What problems is RUN Powered by ADP solving and how is that benefiting you?

RUN Powered by ADP makes managing payroll much more efficient and takes a lot of the administrative work out of the process. It allows me to easily process payroll, make adjustments, review employee pay information, and access reports and past payroll records all in one place.

The biggest benefit for me is the time it saves and the peace of mind that comes with having a reliable payroll system. Payroll can be very time-sensitive, and knowing that I can quickly access the information I need or reach out to ADP for support when an unusual situation comes up makes the entire process much easier to manage. Review collected by and hosted on G2.com.