G2

Julie R.

Partner

Small-Business (50 or fewer emp.)

5/18/2021

"Answering Service for Small Businesses"

2.5/5

Describe the project or task Ruby Receptionists helped with:

Ruby provided an answering service for our law firm that allowed us to step away from the phones and get work done. Review collected by and hosted on G2.com.

What do you like best about Ruby Receptionists?

The "call out" feature was the best thing about Ruby. You are able to ask a Ruby receptionist to call a client or a PNC and relay your message essentially acting as a personal assistant. Review collected by and hosted on G2.com.

What do you dislike about Ruby Receptionists?

We felt Ruby had dishonest billing practices. There were a few months when we audited our call logs and there were discrepancies between the calls made and the time billed. Also, there is no clear explanation of the billing model - even our Ruby representative once said, "I know this is confusing - it took me 2 years to figure it out" Review collected by and hosted on G2.com.

Recommendations to others considering Ruby Receptionists:

evaluate the billing system and determine if you would feel comfortable with their vague and confusing billing structure Review collected by and hosted on G2.com.

What problems is Ruby Receptionists solving and how is that benefiting you?

we are no longer using Ruby because despite the positive aspects and useful tools, we lost confidence in them and their ability/willingness to bill us honestly and transparently. Review collected by and hosted on G2.com.